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Dispatch Scheduled Calls

Schedule repeating transports for patients with recurring appointments. Configure pickup times, locations, and days of the week for ongoing transports like dialysis or therapy sessions that require trips to and from appointments.

Accessing Scheduled Calls

Click the Dispatch Scheduled Calls Button on the Dispatch Portal screen to navigate to the Dispatch Scheduled Calls Page. Users can also access the Dispatch Scheduled Calls utility from links at the top of both the Dispatch Call Queue or Calendar screens for easy access.

From the main Dispatch Scheduled Calls directory, users can schedule or update existing repetitive transport templates. These templates can be scheduled easily on the day(s) these transport occur from either the Dispatch Scheduled Calls utility directly or from the Dispatch Portal screen's Scheduled Alerts section. 

Creating Dispatch Scheduled Calls Templates

Schedule Name provides the last and first name of the patient in last, first order.

Automatically Carry Last Trip allows scheduling from a series to automatically carry the last trip, when enabled.

Profile should be Scheduled, as selected from the drop-down menu.

Last Name and First Name are self-explanatory.

Start is the date of the first pickup.

End is the date of the last pickup.

Pick Up is the time when the unit must be at patient, not the destination.

Appointment is the time when the patient must be at the destination.

Beginning Odometer Reading  is when the vehicle left

On Scene Odometer Reading is when the vehicle arrived on scene

Patient At Destination Odometer Reading  is when the vehicle arrived at the patient destination

Ending Odometer Reading is when the vehicle is back in service

Picked Up Location Type  is based off the Transport Information Page, Scene Information Tab, Location field

Priority and Site Code options are based off Priority Quick Pick.

Vehicle Dispatch Location allows a default vehicle dispatch location to be automatically configured.

Pick Up Location Group Fields include the location name, location code, address, and coordinates of the location the patient is to be picked up from.

Taken To Location Group Fields include location name, location code, address, and coordinates of the destination the patient is to be taken to.

Day(s) of week Checkboxes allow users to schedule Future Calls for specific day(s).

File Attachment Process

To save a file to a specific call, that file must be saved to the computer first.

1)   Select from the Type Field. Users may drag files here or click this area to select a file from Windows Explorer.

2) On a PC, drag the file from its initial location and drop it within the box. Alternately, users can click the box for a Save As Screen, where the file can be selected with normal operating system/browser processes.

3) Enter any comments for this file.

4) When saved, the added by, uploaded date, and last modified date fields are automatically entered.

In the event that a user fills out the information for an attachment but forgets to actually add the attachment, a validation requiring that an actual attachment be included will appear at the top of the page or when attempting to Finish the call.

File Size Limitation

Files should be no larger than 5MiBs, as interactions with files on a web-based program become significantly slower with larger files, especially when uploading or viewing.