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Provider Actions by Date Report/Queue

This report helps identify Routes with "Provider" action types.

The Provider Actions by Date Report/Queue is meant to work alongside the Router Tab's Provider-type Actions. These Actions are system-defined and are meant to highlight categories of corrections for the crew that can be routed back to a user for quality assurance purposes, or for correction prior to billing. 

The report identifies issues with bills (bills routed to another user using a Provider-type Action), provides statistics on the completion rates of routes, as well as provides summaries of response times and issue breakdowns. 

To run the Provider Actions by Date report or queue, simply enter a date of service range. Users can also filter the report or queue by specific crew members or specific actions. Site Code is also available as a filter option. 

The Queue version of this report provides the most straightforward output format, providing the Bill Number, Report Completed By, Action, Sub-Action, Routed To, Scheduled Date, Completed Date, Time to Completion, and Comments.

Please visit Crew Setup to complete mappings for Crew Names. If a Crew Name mapping does not exist for a Crew Member, their ID will be shown instead of their name.

The report version of this report provides more information than the queue format at the cost of being less customizable in terms of additional columns. The report provides the same data as the queue but in addition subtotals each Action and Sub Action and provides the average time from route creation to route completion in hours for each subtotal. The grand totals also provide a total count of bills and an average time to complete amongst all routes.