AIM Online EMS Workflow Dashboard

Home Button

This button can be used to return to the Dashboard Screen from most other sections of AIM.

NEMSIS Version and Release

This confirms the version of the National EMS Information System that the Patient Care Reports in the AIM System will need to adhere to.

The Release is the version of AIM which is currently running.

If a Red Exclamation Mark is present after the Release Date, then that indicates a new update has been launched since you last logged in. Users can click the Release Date in order to be taken to the Release Notes for that update. The Release Notes contain all updates/changes, fixes, and improvements or new features added in the latest updates. The Red Exclamation Mark does not display for users who have reviewed the latest Release Notes.

Navigation Bar

This bar contains the Navigation Icons which can be used to navigate around the AIM System.

• Agency Dropdown: Allows users with access to multiple companies to toggle between the company they are currently working in.
• Online Status Indicator: Allows users to confirm they currently have a successful connection to the internet. Necessary for users not using AIM Remote Link. 
• Modules Icon: Allows users to access the Patient Care or Dispatch Portals. These are the main hubs of the respective applications.
• Reports Icon: Allows users to access reports for Patient Care and/or Dispatch.
• Setup Icon: Allows users to access the Setup areas. There are three Setup areas:
  • General Setup
  • Patient Care Setup
  • Dispatch Setup
• Help Icon: Allows users to access the Help Guide directly from this icon. This will land the user at the main directory for either the Patient Care or Dispatch Help Guides. The Green Question Mark icons at the top-right of each screen will take the user directly to the associated Help Article for the page they clicked this icon from.
• Message Center Button: shows message side panel
• User Icon: Allows the following actions for users:
  • Change Password: allows for a simple password change if needed.
  • Personnel File: configurable access to allow users to complete their Personnel Setup record. This can be enabled under General Setup > Agency Setup.
  • Sign Out: allows the user to sign out of all browser windows where they are currently logged into AIM. This is the most secure way to end your session in the AIM application.

PCR Management Section

The PCR Management Section allows the crew to view any outstanding reports. It is also a useful tool for any Quality Assurance team members to track the number of reports waiting on a QA Review. The following statuses display:

• Number of Incomplete PCRs: This section shows the user the number of incomplete PCRs they have created but not yet finished. This will be highlighted in Yellow if there is at least one incomplete PCR assigned to the active user. Users can click this hyperlink to be taken to the Patient Care Report Queue where they can view their incomplete PCRs.
  • Users may also receive a pop-up notification if an administrator has requested they complete their PCR as soon as possible. This can be configured in the Patient Care Report Queue by an administrator. It is also possible to enable this by default under Patient Care Setup > Configuration Switches Setup.
• Number of PCRs returned for Corrections: This section shows the user the number of PCRs they have returned to them for correction. This will be highlighted in Red if there is at least one PCR returned to them for corrections. Users can click this hyperlink to be taken to the Patient Care Report Queue where they can view their PCRs that have been returned to them for corrections. Users will always receive a notification upon logging in if they have PCRs in Returned for Corrections status.
• Number of PCRs In Review: This section shows the user the total number of PCRs waiting for a Quality Assurance Review. This section only appears for the QA Reviewers, Management, and Administrators. Clicking this hyperlink will direct the user to the Patient Care Report Queue's Review Filter.
• Number of Incomplete PCRs (For Agency): This management-only metric indicates the total number of incomplete PCRs for all users. Click to view the PCR Queue filter for 'All Incomplete'.

Certification Notification Expirations Section

This section details any upcoming expiring Certifications, Licensures, National Registry, or Drivers Licenses. By default, users with the 'View All' role permission can see any users' expirations. Otherwise, users will only see their own expirations. Settings for this are controlled in Patient Care Configuration Switches Setup.

A red exclamation mark will display beside the section header when new expirations exist since the user has last logged-in. These reminders help everyone stay up-to-date. The expiration dates are managed in Personnel Setup.

Announcements Section

This section allows Management and Administrators to create announcements under General Setup > Announcements Setup for all users to view when logging in.

Some announcements may require acknowledgment. Once the Acknowledge button is clicked, it still indicate that the user has received, read, and acknowledged the announcement(s).  

EMS Workflow Dashboard

This section is intended to provide users of multiple AIM System Modules (ePCR/Dispatch/Billing) real-time statistics on the records moving through the AIM System Workflow. The workflow begins at the dispatch level, where dispatch calls are sent to the PCR Module in order to streamline PCR documentation and completion, and then those reports transfer to AIM Billing following an optional QA Review process. 

There is a Workflow Status Bar at the top of this section which provides a percentage breakdown on the records in each system. This bar and the charts below will change depending on the Date Range and/or Profiles selected above. Canceled calls can also be filtered by checking that option.

The Dispatch quadrant will indicate a number of Active/Total calls. Active calls are calls that have not moved to another AIM module (ePCR or Billing). Total calls are the total number of open and closed calls for that service range. There will be a summary indicated by a chart that breaks down the statuses of the total calls. It also provides average time metrics. A summary of total calls can be accessed from this quadrant by clicking on the headset icon.

The ePCR quadrant will indicate similar information to Dispatch with a number of Active PCRs/Total PCRs. Active PCRs are considered PCRs that have not moved to QA or Billing. Total PCRs are all the PCRs entered over that service range. This section also provides some average times and a workflow chart breaking down incomplete vs finished PCRs for that service range. Clicking the Pie Chart will open a Report Details section which can help break down the calls over that service range even further.

The QA quadrant will indicate the number of trips that have not moved to billing versus the trips that have. It also provides data on trips in a review status, the number of trips returned for corrections, and the number of trips that have had a completed QA review. The pie chart will break down the top 10 Routed To users, the trips not routed to a user, and users outside the top 10 who have had trips routed to them. 

The Billing quadrant will indicate data from AIM Billing based on the current status of the bill as well as total Accounts Receivable / Revenue / Payments / Contractual Allowances / Bad Debt posted from trips within that date of service range.