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eServices Payment Service Integration

Payment integration streamlines the patient credit card payment process with quick and easy sharing of credit card payments and account balance updates between a third party payment service and AIM billing.

This integration is designed to save billers time when communicating updated patient balances to a third party payment service, as well as keeps the records between AIM billing and the patient payment service in sync regarding the latest patient balance.

This is for patient payments only and is not part of commercial payer credit cards payments.

What type of bill is sent to a payment service?

When a patient bill is printed in AIM (Patient Invoice, Patient Blank Paper or Patient HCFA 1500) the bill information is automatically sent to the Third Party Payment Integration Service.

What if the patient makes a payment that is not a credit card?

If the patient makes a payment that is not a credit card (cash, check, money order, etc.) the payment is posted in AIM as normal and the bill balance is automatically sent to the payment service. The AIM balance and payment service balance will then match.

What if the patient makes a credit card payment?

There are two scenarios for when a patient makes a credit card payment.

Credit Card payment made directly through payment service.

If the credit card payment is made directly with the payment service, the payment information is then automatically sent to the AIM system to be posted/processed using the Process Reconciliation feature.

Credit Card payment made through AIM biller.

If the credit card payment is made through a biller (patient calls provider/billing service to make a payment), then the biller enters the payment in the payment processing service for the patient. The payment service can be accessed by using the "Credit Card Payment Service" link in the Add Transaction window. The payment information is then automatically sent to the AIM system to be posted/processed using the Process Reconciliation feature.

If using a payment integration service, users should not be manually posting transactions when processing a credit card payment.  Users should be posting the payment via the Process Reconciliation feature.

How do I post a patient payment with the Process Reconciliation feature?

  1. Access the Process Reconciliation feature from the Billing menu using the Electronic Transmissions icon.
  2. Select the Payment Service option from the Payer Mailbox drop-down.
  3. Verify the Code and Description are correct based off what type of payment should be posted.
  4. Select the payments to post from the Available Payments tab.
  5. Post the selected payments using the Post Payments button.
  6. The AIM balance and payment service balance will then match.

If a payment is listed that does not need to be posted (or was accidentally posted manually) the delete icon can be used to remove the payment from the Available Payments tab.

Once a payment is posted or deleted, it is removed from the Process Reconciliation grid.

Process Reconciliation Logs

The Logs tab contains the Money Log and Error Log with the options to View Report or Clear (resets/deletes current data) from the file.

The Money Log shows details on payments applied on processed file(s). 

The Error Log shows details on errors found on processed file(s).