Dispatch and ePCR Release Notes

Release: 3.0.95                                  Date: April 2026

Dispatch Notifications: Migrated to Twilio SMS

• Dispatch Notifications now use Twilio SMS, replacing the previous email-to-SMS gateway system. This resolves reliability issues caused by carriers discontinuing email-to-text services and notifications being flagged as spam.
• The Carrier dropdown has been removed from Personnel Setup, Vehicle Setup, and Agency Setup (Call Sign section). Carrier selection is no longer required.
• The Image Message notification type has been removed. Any existing records set to Image Message have been automatically switched to Text Message.
• An SMS consent checkbox has been added to Personnel Setup, Vehicle Setup, and Agency Setup (Call Sign section). Existing records with a phone number or notification type already configured have this checkbox enabled by default. Users without this checkbox enabled will not receive SMS notifications from AIM Dispatch. Consent is not required to use other features.

• • A read-only Text Message Opt-Out Status field (Yes/No) has been added to User Maintenance Setup in the Authentication section. This reflects whether a user has opted out of text messages by replying STOP.

Bug Fixes

1. Updated the password expiration countdown to display "Password expires today" on the final day instead of "0 days remaining."
2. Resolved a validation issue for Illinois customers referencing the EMS System Number. This error will no longer trigger when a valid EMS System Number is recorded in Agency Setup.

 

Release: 3.0.94                                  Date: March 2026

Report/Queue Updates

1. Justification for Transfer or Encounter added as a standard column option in Patient Care Report queues.

Setup Updates

1. Billing SFTP Configuration section added to General Setup > Agency Setup for customers using AIM ePCR with a third-party billing service. This allows completed ePCR data to be automatically exported to a custom SFTP address, eliminating the need for manual batch exports.
2. Treatment/Protocols List Setup added to General Setup.
   • New permission "Treatment/Protocols List Setup" added to Roles Setup > General Permissions. Enabled by default for Administrator role only.
   • Procedures Tab allows administrators to select which state-permitted procedures the agency performs and view which certification levels can perform each procedure.
   • Medications Tab allows administrators to select which state-permitted medications the agency uses and view which certification levels can administer each medication.
   • Protocols Tab allows administrators to select which state-permitted protocols the agency uses.
3. New template field options added to Patient Care Setup > Narrative Templates Setup.
   • Primary Impression and How Patient Was Moved to Ambulance added as template fields.
   • Supplementals template field added. When applied on a PCR, the tag populates all documented supplemental field data into the narrative automatically on a new line.
4. Demographic XML export in General Setup is now restricted to RAM Admin users only and has been removed from Role Setup permissions.
5. Quick Navigation Order Setup and Incident Flag Setup permissions added to Roles Setup. Enabled by default for Administrator, Patient Care Manager, and Patient Care Supervisor roles.
6. The following Setup screens now automatically refresh the grid when changing their respective dropdowns. The refresh button has been removed from each screen, helper text has been added, and an unsaved changes warning will now display when switching with unsaved changes:
   1. General Setup > Facilities Setup — Type of Facility dropdown
   2. General Setup > Billable Items — Billable Item Type dropdown
   3. Dispatch Setup > Field Configuration Setup — Profile and Tab dropdowns
   4. Dispatch Setup > Quick Picks Setup — Quick Pick dropdown
   5. Patient Care Setup > Field Configuration Setup — Profile and Tab dropdowns
   6. Patient Care Setup > Quick Picks Setup — Quick Pick dropdown
   7. Patient Care Setup > Review Workflow Setup — Fields dropdown

Dispatch Updates

1. Estimated Body Weight (lbs) and Estimated Body Weight (kg) fields added to the Specialty Care section of the New Record screen. Entering a value in either field automatically calculates and populates the other. Fields trigger the Patient Weight notification if exceeding the limit set in Dispatch Configuration Switches Setup.

ePCR Updates

1. Procedure, Medication, and Protocol dropdowns on PCRs now filter based on Treatment/Protocols List Setup and the active user's certification level, showing only the options the user is authorized to perform or administer.
2. On the Disposition Tab, when Type of Destination is selected as "Hospital-Non-Emergency Department Bed," the Hospital In-Patient Destination field is now visually highlighted to indicate it requires documentation. A tooltip displays "Required for non-ED hospital transports" on mouseover, and the highlight clears once the field is completed.
3. Validation Messages section added to the Review Tab, positioned above the Activity Log, for context while reports are undergoing a QA Review.
   • If the PCR was sent to the state, validation warnings from the most recent submission attempt are displayed.
   • If the PCR was sent to the state with no validation warnings, a "PCR validated successfully" message is displayed.
   • If the PCR was not sent to the state, a message indicating it has not yet been submitted is displayed.
4. Justification for Transfer or Encounter and Reason for Interfacility Transfer/Medical Transport fields added to the Incident Information section of the Patient Care Hard Copy Report.
5. Facility Hard Copy Report updated to align with the latest Patient Care Hard Copy Report standards. Changes apply to both fax and email delivery methods through AutoFax.

Improvements

1. Password Expiration Countdown Notification added. Starting 10 days before password expiration, users will be prompted after login with the option to change their password immediately or dismiss until next login.
2. After a successful password change during the login process, users now proceed directly into the application instead of being redirected back to the login screen.

Bug Fixes

1. Resolved an issue where Activity Times on the Vitals, Procedures, and Medications Tabs displayed in AM/PM format instead of military time (24-hour format).
2. Resolved an issue where the Ending Odometer filter was missing or duplicated in certain Dispatch/PCR Report queues.
3. Resolved an issue where Call and PCR numbers were not generated when the Incident Number configuration was set to Manual.
4. Resolved an issue where certain date/time queue columns were not displaying correctly.
5. Resolved an issue introduced in V3.0.93 where signature data was lost during QA review workflows. When crews captured a representative signature and selected a "Not Signed" status, the signature box was hidden. If QA later corrected the status, the previously captured signature was wiped. The signature box hiding behavior has been removed while the validation bypass logic remains intact.

 

Release: 3.0.93                                  Date: January 2026

Report/Queue Updates

1. Sent to State Queue version added to ePCR Reports.

Setup Updates

1. Site Code added as a Review Workflow Setup option.

2. Facility Phone Number Extension field added to Facilities Setup.

   1. Entering a Phone Number Extension for a facility in Setup allows the extension to show in a new read-only field beside that facility in the Picked Up or Taken To Location Sections of Dispatch Calls.

3. E-mail fields in User Maintenance, Personnel, Vehicle, Agency, and Incident Flag Setups now validate e-mail formats upon entry to verify that the e-mail is properly formatted. SMS Gateways are no longer supported.

Dispatch Updates

1. Phone Number Extension field added next to the Picked Up or Taken To Location Phone Number fields in the Incident Tab, Quick Intake Page, and the New Record screen when creating new Dispatch Calls after using Create Button.

   1. This field will be hidden in the Incident Tab and Quick Intake Page if the Phone Number field itself is hidden in Field Configuration Setup for a given profile.

ePCR Updates

1. Hard Copy With Attachments Report - Hard Copy With Attachments Report will now automatically compile image attachments into the Hard Copy .pdf file.

2. Signature Pin Security - Signature pins in the Signature Tab will now be censored when they are being entered for security purposes.

3. Patient Signature Requirements - Patient Signature is no longer required to complete the PCR when the patient signature status indicates the patient did not sign.

Improvements

1. PCR Management Metrics - Incomplete ePCR Notification and Expiring Certification Notification e-mail functions are now disabled and removed from the system. These notifications are replaced by new PCR Management Metrics:

   1. New grid added to Dashboard showing top 5 oldest patient care reports for management users.

   2. New section added to Dashboard to indicate a user's expiring certifications, licensures, and more.

      1. For regular users, only their expirations are shown by default.

      2. For management users, every expiration is shown by default.

2. Notification Email Improvements - Notifications sent from AIM now are sent from notifications@aim-system.com instead of noreply@aim-system.com in order to improve delivery rates and avoid getting sent to spam.

3. Billing Post Protection - Improved posting process to AIM Billing to prevent users from attempting two Finish actions on one record in order to eliminate duplicate bill creation.

4. Two-factor authentication now properly populates user information email during initial setup.

Bug Fixes

1. Improved column header positioning when scrolling down large report queues.

2. Removed some duplicate values in the filter dropdowns of certain reports and queues.

3. Removed duplicate rows in Field Configuration for certain profiles in specific states.

4. Resolved an issue where changing profiles removed default not values on hidden fields.

5. Resolved an issue where new users encountered authentication errors. 

Release: 3.0.92                                  Date: December 2025

Report/Queue Updates

1. Date/Time fields added as column options for all queues.
2. Incident Type by Time of Dispatch Report updated with more accurate time of incident data and latest NEMSIS disposition options.

Setup Updates

1. Agency Tab removed from Field Configuration Setup in Dispatch/Patient Care Setup.
2. New Patient Care Role Permissions added to Roles Setup:
   • Create Return Trip - Enabled by default for any role that can create patient care reports. Disabling this permission prevents users from using the Return Trip function.
   • Remove From Queue - Enabled by default for any role that can create patient care reports. Disabling this permission prevents users from removing calls in the From Dispatch Call Queue.
3. Transport locations can now be defaulted for a given profile using Location Name fields in Field Configuration Setup:
   • Dispatch Field Configuration Setup > Incident Tab > Picked Up/Taken To Location Name fields
   • Patient Care Field Configuration Setup > Scene Tab > Picked Up Location Name field
   • Patient Care Field Configuration Setup > Disposition Tab > Taken To Location Name field
4. Help icon added to QA Options section of Patient Care Configuration Switches Setup.

Dispatch Updates

1. Site Code and Vehicle Dispatch Location fields added to Dispatch Scheduled Calls templates.
2. Add Patient function in the Dispatch Call Queue now automatically copies the Date of Service and all date/time intervals to the newly-created call.

ePCR Updates

1. Quality Assurance Workflow improved: PCRs in "In Review" status now properly send to state and/or post to Billing when "Complete QA" or "Complete QA with Feedback" is clicked, even if the PCR was previously held due to QA requirements that have since been disabled in Configuration Switches Setup.
2. Chronological View feature now highlights date/time fields identified as out of sequence, making it easier to understand date/time sequence validation issues.
3. Event Timeline section added to the Vitals, Procedures, and Medications Tabs:
   • Shows At Patient, Left Scene, and Patient at Destination date/times
   • Provides contextual timeline of events when recording vital signs, procedures, or medication administrations

Improvements

1. User Maintenance Enhancements:
   1. Two-Factor Authentication now required during login for enhanced security
      1. New Authentication section added to User Maintenance Setup to support two-factor authentication and user onboarding.
      2. Added Cell Phone Number and Email fields for two-factor authentication configuration
      3. NOTE: Users on AIM Remote Link will not be required to use 2FA. Two-factor authentication is only required when logging into Command.
      4. NOTE: Any update to a user's maintenance record will immediately expire their "Remember this Device" status and requires reauthentication on next login
   2. Send Welcome Email functionality sends new users a secure link to create their password and configure two-factor authentication (links expire after 10 days)
      1. Emails can be scheduled for future delivery at 2:00 AM or sent immediately
      2. Resend Email button allows administrators to send welcome emails on demand
   3. User passwords now expire every 90 days.
   4. User passwords now cannot be changed to one of the two previously used passwords.
2. Login documentation added to sign-in screen.
3. Enhanced state/national validation rules process for states transitioning to NEMSIS Critical Patch 5 and 6 on different timetables. Users will experience improved validation processes when completing ePCRs.

Bug Fixes

1. Queue errors that sometimes occurred after adding additional columns have been resolved.
2. Resolved an issue where some queues did not properly enable all columns by default.
3. Response Time Reports and Queues in Dispatch and Patient Care Reporting Modules now correctly display the Response Time column header and column.
4. Queues in Dispatch and Patient Care Reporting Modules no longer show column headers out of alignment when scrolling down after opening the queue.
5. Carry From Previous Trips button in the Specialty Care Tab of the Dispatch Call now works correctly.
6. Resolved an issue where some PCRs completed on Remote Link while connected to the internet sent the incorrect trip number to the state.
7. Current Week date range button now populates correct date ranges in the Dispatch and Patient Care Reporting Modules.
8. Report Completed By field in the Other Tab of the patient care report no longer loses data when a Site Code is entered.

Release: 3.0.91                                  Date: August 2025

Release: 3.0.89 and 3.0.90                                        Date: June 2025

Report Updates

1. Resolved an issue where the Audits Report Queue was displaying incorrect dates/times.

Improvements

1. Added new "Sex" field to Dispatch and ePCR for select states based on regulatory requirements. The Gender field will be disabled in affected states according to individual state timelines.
   
   1. AIM will complete a one-time auto-population for existing patients' sex data.
   2. Moving forward, the Sex field must be completed in place of the pre-existing Gender field, which will eventually be phased out in affected states.
   3. Contact AIM Support for more information on individual state timelines/requirements.
2. For customers with AIM Billing: AIM has begun alpha testing electronic patient bills via eServices integration. Please contact AIM Support to learn more.

Release: 3.0.88                                                Date: May 2025

Release: 3.0.87                                                Date: March 2025

Setup Updates For Use When Using AIM ePCR and AIM Billing:

1. Billable Items Setup
   1. Added "Effective Date of Service Range" section to Billable Items Setup with:
      1. Start/End dates in MM/DD/YYYY format
      2. Price field (relocated from previous section)
2. Service Level Mapping Setup
   1. Updated dropdown display rules for "Then Base Rate Is" and "And Mileage Rate Is" columns:
      1. Billable items appear only when:
         1. No Effective Range Start Date is defined, or
         2. Only Start Date exists and current date is on/after that date, or
         3. Both Start/End Dates exist and current date falls within range
      2. Effective date ranges now display next to code descriptions (MM/DD/YYYY - MM/DD/YYYY)
   2. Preserved existing configurations:
      1. Maintained existing billable item selections even if they no longer meet display criteria
      2. No automatic updates or removals to existing Service Level Mapping selections
      3. Users can keep current selections until they choose to modify mappings

ePCR

1. Implemented display rules for Code dropdown in Charges Tab:
   1. Billable items without Start Date always appear
   2. Billable items with Start Date only appear if service date ≥ Start Date
   3. Billable items with Start and End Dates appear if service date falls within range

Release: 3.0.86                                                Date: February 2025

Report Updates

1. Added the ability to run most reports as Queues.
   
   • Access via Queue button next to Report Names in both Dispatch and Patient Care Reports Modules
   • Reports load in work queue format, enabling task-specific workflows
   • Enhanced customization options including column selection and advanced filtering
   • Seamless Excel export functionality with support for all customized views and filtering
   • Export remains available after applying additional sorts and filters through column headers
2. Fixed Response Time Report error when using specific filtering combinations

ePCR

1. When an ePCR posts to AIM Billing, if one or both of that report’s locations did not have a location code configured in Setup, the system will now complete the Address Type field on the bill and correctly assign a modifier.
2. Expanded Signature Tab Field Configuration Options
   • New Default First Item settings for all sections:
     • Crew section: Automatically generates records upon PCR creation, integrating Shift Assignment data when configured
     • Patient/Representative and Facility sections: Generates initial record when PCR is created
     • Other section: Creates records automatically, including Shift Assignment integration when configured
   • Added ability to set default Signature Agreements per section
   • Introduced required "Signature" field validation to enforce a signature for PCR completion
3. Resolved an issue for customers in Virginia where the patient care hard copy report was not being automatically sent to the state alongside the PCR when ‘Exclude Attachments From State Export’ was enabled. The hard copy report will be sent automatically, even if this setting is enabled, moving forward.

Improvements

1. Resolved an issue where defaulting a value for a multi-select field in Field Configuration Setup for both Dispatch and ePCR caused multiple rows for the same field to appear.
2. Dispatch and ePCR report “Hard Copy with PDF Attachments” has become the “Hard Copy With Attachments” report:
   1. This hard copy downloads as a .zip file, containing all file attachments added to the patient care report.
   2. Any .pdf file type attachments will be automatically appended to the Hard Copy report, just like the Hard Copy with PDF Attachments report did.
   3. If an attached .pdf file is corrupt or invalid, that file will not be appended to the Hard Copy report but will still be available in the .zip file download.
3. Resolved an issue in the User Maintenance Audit screen where some date/time stamps were incorrect for certain time zones.

Release: 3.0.85                                                 Date: October 2024

ePCR

1. Resolved an error that would occur when running the Patient Care Hard Copy Report with PDF Attachments if the patient care report contained a corrupted or invalid attachment file.

Release: 3.0.84                                                 Date: September 2024

ePCR

1. New Patient Status report added: External Data Report
   • This report provides details on external reports or other data recorded in the Outcome Tab’s External Data Section.
   • TX ePCR customers can utilize this to provide wristband data.
2. Default Value support added to the following Vitals Tab fields in Field Configuration Setup:
   • Systolic Blood Pressure
   • Diastolic Blood Pressure
   • Respiratory Rate
   • Respiratory Effort
   • Eye
   • Verbal
   • Motor
   • Coma Score Qualifier
   • Total
   • Revised Trauma Score
   • Level of Responsiveness
3. Default Value support added to the following Situation Tab fields in Field Configuration Setup:
   • Primary Symptom
   • Primary Impression
4. Default Value support added to the following Cardiac Tab fields in Field Configuration Setup:
   • Cardiac Rhythm on Destination Arrival
   • Resuscitation Attempted
5. Resolved an issue where the Narrative Template Setup's Template Field for Exams sometimes provided incorrect information.
6. Resolved an issue where sometimes fractional mileage would cause an ePCR to post to AIM Billing with incorrect charges.

Release: 3.0.83                                                 Date: August 2024

ePCR

1. “Ignore Validation Warnings,” a configuration setting that allows users to complete ePCRs while validation warnings exist, has been moved from Patient Care Setup > Configuration Switches Setup to Profiles Setup.
   • Ignore Validation Warnings is now a setting that is profile-specific.
   • Users with access to Profile Setup can configure each profile individually to determine if ePCRs of that profile can have their validation warnings skipped or not.
   • Agencies who previously had this setting enabled will now find it is enabled for all profiles.
   • Agencies who previously had this setting disabled will now find it is disabled for all profiles.
2. Default value capability added to the Patient Care Setup > Field Configuration Setup > Cardiac Tab > Result field.
3. Corrected issues where some vitals were unable to be attached to the ePCR through the Cardiac Monitor Integration feature.
4. Resolved a problem where values did not display properly in Tier lists.
5. Resolved a problem where certain Practice Certification Levels would not be able to be selected in Personnel Setup.
6. Corrected issues where following a NEMSIS 3.5 update, the Type of Service Field sometimes appeared blank on ePCRs created/finished prior to that update.
7. Resolved a problem where in some cases the User Maintenance Audit reminder’s Continue button would not navigate the user to User Maintenance Setup.

Dispatch

1. Resolved a problem where in some cases the date/times from an associated ePCR would not sync back to the appropriate Dispatch Call if that Dispatch Call if there was a previously-deleted Dispatch Call with the same trip number.

Release: 3.0.82                                                 Date: May 2024

ePCR

1. Cardiac Monitor Integration for ZOLL series monitors added.
   • This includes automatic population of Vitals and related file attachments to ePCRs in AIM.
   • Contact the AIM Sales Department at 1-800-726-4690 or at Sales@aim-system.com to learn more.
2. The Chronological View option now contains all date/time intervals, even ones added in NEMSIS 3.5, as well as a Help Guide icon explaining its use.

Dispatch

1. In the Calendar’s Month view, users can once again select the numeric day within a given week to drill-down to the Week View for that week.

Report Updates

1. Various report improvements in both the ePCR and Dispatch Reports modules have been made for NEMSIS 3.5 customers:
   • Cardiac Details report:
     • Arrest Filter now contains all options.
     • Retired NEMSIS 3.4 fields (CPR Care Provided Prior to EMS Arrival, Who Provided CPR Care Prior to EMS Arrival, Who Used AED Prior to EMS Arrival) are now replaced by the new fields:
       1. AED Used Prior to Arrival
       2. Who First Applied the AED
       3. Who First Defibrillated the Patient
   • Dispatch Reason Report now contains all options within the Dispatch Reason filter.
   • Medication Review Report now contains all options in the Prior to EMS Care filter.
   • Dispatch Log by Date Range now contains all options in the Dispatch Reason filter.
   • Destination Review Report now contains all options within the Pre-Arrival Alert filter.
   • Other Responders Report now contains all options within the Transport Method and Type of Service filters.
   • The Response Time Reports now contain all options within the Transport Method and Type of Service filters.
   • Trip Statistic Log report now contains all options within the Type of Service filter.
   • Crew Exposure / Protective Equipment Log report now contains all options within the Protective Equipment and Suspected Exposure filters.
   • Incident Type by Time of Dispatch report now displays all data accurately.

Release: 3.0.81                                                 Date: April 2024

Setup

1. A new field has been added to Patient Care Setup > Review Workflow Setup: Pre Arrival Alert/Activation (Locations Page > Disposition Tab > Destination Team Pre-Arrival Alert/Activations Section).

Report Updates

1. The ePCR Reports Module > Status Reports > Injury Details Report will now display correctly for customers on NEMSIS 3.5.
2. The ePCR Reports Module > Statistic Reports > Trip Statistics Log Queue will now properly filter for specific patients.

Dispatch

1. When looking up an existing patient account on the Quick Intake Page, the patient address section will correctly populate the patient’s address moving forward.
2. Updated the Calendar record display to include Unit Number and Call Sign without having to mouseover the record to see.

ePCR

1. The Hard Copy Report will now correctly display the CMS Service Level in the Incident Information section.
2. Facility Users will now be prevented from using the Return Trip function unless the ‘Add’ permission is enabled for the Facility User Role in General Setup > Roles Setup.
3. The Blood Glucose field will now be properly copied to a new record if using the Vitals Tab’s Duplicate Button on NEMSIS 3.5.
4. Resolved an issue where Crew Certification Levels would sometimes not correctly populate on ePCRs after transitioning to NEMSIS version 3.5.
5. Corrected a problem where some Procedures were not showing in the Tier List for NEMSIS 3.5 customers.
6. Updated the description of the Documentation Page > Other Tab > Attachment Section > Patient Refusal Sheet Attachment Type field to “Patient Refusal / Non-Transport Sheet”.
7. The following corrections were applied to AIM Remote Link:
   • The Scene Tab > Location Type field will now contain all available options from command.
   • The Hard Copy report now contains the same content as the Hard Copy report on command.
8. When changing the profile on a patient care report, the system will now automatically address questions that will become hidden on the new profile in order to prevent errors:
   • If a field contains a value, and the same field is now hidden on the new profile, the data for that field will be cleared in order to prevent potentially contradicting information from existing on that PCR while the underlying field is hidden.
   • A default value (such as Not Applicable for example) will be applied if one is configured for that field in Patient Care Setup > Field Configuration Setup after the data is cleared for the newly-hidden field. If a default value does not exist for that field, then the field will simply be cleared before it is hidden.

Improvements

1. Fixed the Return Trip function in Dispatch and ePCR so that when copying-over data to the Return Trip, the Picked Up Location Type field is no longer included.
2. In the event that a user fills out the information for an attachment but forgets to actually add the attachment, a new validation has been introduced to the attachment sections of Dispatch and ePCR, requiring that an actual attachment be included before the user can leave the current page.

Release: 3.0.80                                                 Date: February 2024

Setup

1. Medication Allergies Code Type field removed from Patient Care Setup > Field Configuration Setup. AIM now automatically handles this field when your ePCR is completed.

Report Updates

1. Dispatch Reports > Statistic Reports > Canceled Calls Report updated to display the correct format of canceled call remarks.
2. Patient Care Reports > Miscellaneous Reports > Patient Care User Audit Report updated to properly categorize the adding of attachments. 
3. Report Filters containing ‘All’ options will now default automatically to ‘All’.
4. Patient Care Reports > Miscellaneous Reports > Faxed Patient Care Log Report’s Facility Faxed filter now automatically defaults to all facilities.
5. Patient Care Reports > Status Reports > Trip Statistics Log Queue will now correctly sort results.

Dispatch

1. New Dispatch Notification Option added: Notify Unit via Call Sign
   1. Users can now configure Dispatch Notifications to be sent via the Call Sign assigned to the Unit assigned to the call. AIM previously sent notifications either based on the Vehicle assigned or the Personnel assigned to the Vehicle.
   2. In order to send notifications via the Call Sign assigned to a unit, it is required that the Agency Setup > Call Sign section be completed with Notification Information on the Call Sign records that you’d like to set up notifications for.
   3. Users must also make sure the Dispatch Setup > Configuration Switches Setup > Notifications field is set to either ‘Notify Unit using Call Sign’ or ‘Notify Unit using All Setup’ for notifications to be sent via the Call Sign assigned to a unit.

ePCR

1. Medication Allergies Code Type field removed from the History Tab. AIM now automatically handles this field when your ePCR is completed.
2. Change Assignment feature updated to only allow searches based on Crew Member Name or Username for valid users.
3. Remote Link will now transfer all Dispatch Tab fields to command.
4. Hospital Team Pre-Alert/Activation Section added to all Patient Care Hard Copy Report versions.

Improvements

1. Patient Care Report Audit Log will now begin tracking more updates once a PCR enters a QA Review status.
2. When a PCR fails to send to the state, and a QA process is enabled, that PCR will not move to an In Review status until the PCR is successfully sent to the state.

Release: 3.0.79                                                 Date: January 2024

Setup

1. New configuration switch added to Patient Care Setup > Configuration Switches Setup: “Disable Use Incident Location Button”.
   1. If enabled, the Use Incident Location Button on the Patient Tab of the PCR is removed and cannot be used to populate the patient’s address with the address of the Picked Up Location.
2. Default Value capabilities added in Patient Care Setup > Field Configuration Setup for the Vitals Tab > ETCO2 Type field.
3. Patient Care Setup > Review Workflow Setup now offers an option to flag PCRs for Quality Assurance reviews depending on if they contain certain Incident Flags.

Report Updates

1. Organizational changes applied to Hard Copy / Hard Copy with PDF Attachments / Hard Copy with Redaction Reports:
   • SP02 section of Vitals corrected to ‘SPO2’.
   • Assessment Notes section moved below the Initial Assessment section for context.
   • For NEMSIS v3.5 customers, the following changes occur:
     • The Chest and Lung Assessments now display separately.
     • The Level of Service and Response Role fields have been replaced with the Unit Capability (Unit Transport and Equipment Capability) field.
     • The Disposition Type field has been replaced with the new Disposition fields. The Unit Disposition, Patient Evaluation/Care, Crew Disposition, and Transport Disposition fields now display instead.

1. The Patient Care Reports Module > Analysis Reports > Dispatch Log by Date Range Report updated to provide additional information: Crew Members, Crew Member IDs, Response Role(s), the Chief Complaint, Transport Location Addresses.

1. The Incident/Patient Disposition Report has been updated for NEMSIS v3.5 customers.
   • Type of Treatment/Transport filter removed. Report output updated to no longer report on just this field alone as it is no longer present in the NEMSIS v3.5 data set.
   • The new version of the report now contains 4 new filters:
     • Unit Disposition
     • Patient Evaluation/Care
     • Crew Disposition
     • Transport Disposition
   • The new version of the report now contains a sub-section for each of the new disposition fields and gathers information on all of these data points simultaneously.
2. Automatic Date Range Buttons for reports now populate their dates in MM/DD/YYYY format to make these dates easier to update if needed.

Improvements

1. Duplicate ‘Dialysis Center’ value removed from the Type of Destination field in both the Disposition Tab of the PCR and Facilities Setup.
2. For NEMSIS v3.5 customers, the new Current Medication Frequency field has had some additional descriptions added to the options available for ease of use.
3. For customers in Virginia, the validation warning referencing the need to add a hard copy report on AIM Remote Link should now be resolved. The hard copy report will automatically attach once the PCR is completed.
4. For customers in Georgia, use of the Normal or All Normal buttons in the Patient Care Report’s Exams Tab have been corrected to no longer populate the incorrect values in some circumstances.
5. New questions from NEMSIS v3.5 are now included in the Return Trip function in AIM ePCR.

Release: 3.0.78                                                 Date: January 2024

Setup

1. Added a Report Template option to Patient Care Setup, Incident Flags Setup for organized and consistent data entry of incident flag reports.
2. Added Time Interval Alert Setup to Dispatch which allows users to configure their own alerts for calls that have exceeded a user-defined number of minutes at particular date/time intervals. These alerts will display in the Dispatch Call Queue and sound a notification alert sound when current date/time exceeds set minutes.

Report Updates

1. Report Queue option added to PCR Status Reports, Trip Statistics Log.
   • Report Queues add additional filtering options to existing reports, as well as the ability to control the columns on the report output.
   • After running a report queue, the data will display as a grid. Filtering, grouping, and sorting options are available within the column headers.
   • Users are also able to rearrange the columns of the report queue.
   • Once created, the Queue can be exported to Excel. Any changes made to the Queue grid columns will also be exported to Excel in that format.

Improvements

1. Finding Locations dropdown within the Exams Tab Finding Location corrected to automatically refresh when a new finding selection is made.
2. Exam Narrative Templates for NEMSIS 3.5 corrected to use the proper finding locations.
3. PCR Crew Member Details Report filters updated to return correct results.

Release: 3.0.77                                                 Date: November 2023

Setup

1. A new configuration switch titled “Import PCR Odometer Readings to Dispatch Odometer Readings that are empty” has been added to the Dispatch, Configuration Switches Setup, PCR to Dispatch Data Synchronization Settings (Online Only) section. When enabled, if a user enters an odometer reading on a PCR and a save action is completed, that odometer reading will populate to the associated odometer reading field in the linked Dispatch record, if a linked dispatch record exists.
2. New configuration switch for “Disable and Hide Camera Attachment Button” added to Patient Care, Configuration Switches Setup, Other Options section. When enabled, the Camera button will not appear and cannot be used in the Documents page, Other tab, Attachments section.
3. When a user is deleted or marked inactive in User Maintenance, if the user is currently logged in, the system will automatically disconnect the user from the current session and return the user to login page.

Report Updates

1. Quick date options for Today, Current Week, Previous Month, Previous Year, and Current Year added to applicable reports options.

Improvements

1. Pertinent Negative (PN) functions associated with Trauma Criteria (High Risk for Serious Injury) and Trauma Triage Criteria (Moderate Risk for Serious Injury) on the PCR Assessments page, Injuries tab corrected to save successfully.
2. Date/time issues caused by Daylight Savings Time corrected.
3. Finding Location dropdown within the Exams tab Finding Location corrected to automatically refresh when a new finding selection is made.

Release: 3.0.76                                                 Date: November 2023

Setup

1. Attachments feature added to General Setup, Personnel Setup.

Patient Care Updates

1. Site Code field on Patient Care, Documentation Page, Other tab updated to allow changes when PCR is in the “In Review” status.
2. City and Zip Code auto-complete results updated to include County information.
3. The mandatory field requirements for the PCR Narrative field are no longer met by data posted from the Dispatch Narrative of an associated call.

Improvements

1. PCR Setup, Field Configuration, Times/Mileage tab updated to hide field when ‘Units arrived at Staging’ is selected to be hidden for NEMSIS 3.5.

Release: 3.0.74                                                 Date: September 2023

Reports

1. Hard Copy Report footer updated to include the username of who printed the report as well as the date/time the report's printed.

Setup

1. New Patient Care Configuration Switch added for "Auto Fax Only After QA is Complete". If enabled, the Auto Fax function will not prompt or automatically send the fax until QAs completed.

Dispatch Updates

1. Dispatch Call Queue Create button updated to sort Profile names in alphanumeric order.

Patient Care Updates

1. Validation added when NEMSIS XSD cannot be reached.

Improvements

1. Ohio ePCR endpoint URL updated.
2. Help Guides updated for easier searching and viewing.
3. The billing section of EMS Workflow Dashboard updated to only report data on active bills in Billing Module.

Release: 3.0.72                                                            Date: July 2023

Reports

1. Patient Care, Quality Review, QA Report filtering improvements made.

Dispatch Updates

1. Dispatch Scheduled Calls updated to include an “Automatically Carry Last Trip” option. If enabled for a series, when scheduling the calls from that series, the last trip will automatically be carried.

Patient Care Updates

1. From Dispatch Call Queue updated to no longer include dispatch calls without dates of service.
2. From Dispatch Call Queue updated to include the Address 2 and Apartment/Suite/Room Number of the Pick Up Location and Taken To Location.

Improvements

1. Batch Export feature corrected to no longer include PCR’s that are “Returned for Corrections”.
2. Generate Passwords button in General Setup, User Maintenance, corrected to only provide passwords that meet requirements for the system.
3. Patient Care Portal, Advanced Search speed optimized.

Release: 3.0.71                                                           Date: June 2023

Reports

1. Pre-Arrival Alert column added to the PCR Analysis Reports, Destination Review Report.
2. Added a search option to the PCR Miscellaneous Reports, Patient Care User Audit Report that will Run Report by Audit Event Date instead of Date of Service.
3. Trip Log by Age Report added to both Dispatch and Patient Care Status Reports.  This report provides a list of all transports entered within a date of service range, by patient age on that date of service.
4. Additional search options added to the Dispatch Status Reports, Status Workflow Report.  Lists dispatch calls based on their workflow status and status in other AIM Applications (ePCR/Billing).

Dispatch Updates

1. Added the Dispatch Reason to the notification triggered by assignment of a unit and completion of the Unit Notified by Dispatch date/time field.

Improvements

1. Patient Care Report, Hard Copy performance has been optimized.
2. UTC Date/Time issue from Daylight Savings Time change corrected for Dispatch and PCR records.

Release: 3.0.70                                                            Date: May 2023

General Updates

1. Invalid username or password lockout period lowered to five minutes.

Reports

1. The following Patient Care Reports updated to indicate “deactivated” if a crew member has been removed from Personnel setup:
   1. Crew Member Details Report
   2. Unit Details Report
   3. QA history Report
   4. QA Report
   5. Medication Review Report
   6. Procedure Review Report
   7. Cardiac Details Reports

Dispatch Updates

1. Search function in the portal updated to return results based on Last Name, First Name queries.

Patient Care Updates

1. Search function in the portal updated to return results based on Last Name, First Name queries.
2. Advanced Search Order By updated to sort the results by Search Criteria, Date of Service then Patient Care Number.
3. “Change Assignment” feature added to allow a PCR to be assigned to a new creator.

Improvements

1. From Dispatch Call Queue option removed from the Patient Care Portal on AIM Remote Link for non-dispatch customers.
2. PCR Audit Log updated to record the “Unfinished” action for “In Review” and “Reviewed” PCRs.
3. Hard Copy Report with PDF Attachments updated to display documents properly.
4. Unit Records in the Dispatch Call Queue updated so that the unit availability and unit assignment statuses will not overlap each other when the screen is minimized.
5. City auto-complete fields that contain multiple values with the same City name but different zip codes updated to sort numerically by zip code.
6. Patient Care, Quality Review, Cardiac Details Report time out error corrected.
7. Dispatch Calendar updated to accommodate smaller monitor sizes.

Release: 3.0.69                                                           Date: April 2023

NEMSIS 3.5 Compliance

1. AIM is approved to submit NEMSIS 3.5 data. The AIM ePCR help guide outlines NEMSIS 3.5 differences.

Reports

1. Additional filter options added to the Dispatch/PCR Analysis, Response Time Report:
   1. Transport Method
   2. Type of Service Requested
   3. Site Code
   4. Service Area
2. Other Responders Report added to Dispatch, Analysis Reports. Report provides other responder and service area data for a date range.
3. Additional filter options added to the PCR Analysis, Incident/Patient Disposition Report:
   1. Service Area
   2. CMS Service Level

Improvements

1. EMS Workflow Dashboard, QA Feedback corrected to open the grid as expected.
2. Reports ran without a date range updated to return correct data.
3. PCRs returned for correction now show in PCR Queue and/or PCR Management sections.

Release: 3.0.68                                                         Date: March 2023

Reports

1. Zip Code Report added to Patient Care, Analysis Reports category.  Provides zip code and service area data over a specified date range.

Setup

1. New configuration switch added to Patient Care Setup, Other Options section for “Add Notes to Finished Trips”.  When enabled, the Notes tab on PCR’s in a Review, Reviewed or Closed status will be enabled for anyone viewing the PCR.
2. New configuration switch added to Patient Care Setup, Auto Fax section for “Send Hard Copy with PDF Attachments”.  When enabled, the Hard Copy with PDF Attachments will be Auto Faxed instead of the normal Hard Copy Report.

Improvements

1. A PCR returned for corrections while 'Require QA Review of Corrections Before QA Complete' is disabled and 'Require QA Before Post to Billing' is disabled has been updated to post the PCR to billing once the user completes the PCR corrections.
2. Patient Care Advanced Search using ‘Equals’ for Date of Service corrected to pull associated results.

Release: 3.0.67                                                    Date: February 2023

Reports

1. Patient Care, Status, Trip Statistics Log Report’s search criteria now includes a filter by Type of Service Response.

Setup

1. Service Area Type field added to General, Agency Setup. The field is used to report primary service area verses secondary service area.

Improvements

1. Batch Export Utility optimized to include all runs needed in export.
2. UTC Date/Time conversion issues corrected.

Release: 3.0.66                                                     Date: January 2023

Improvements

1. PCR Scene button and Dispatch Residence and Scene buttons corrected to auto populate the associated code when selected based off Setup.
2. Dispatch Portal, Scheduled Alerts corrected to prevent duplicate and out of order trip numbering.

Release: 3.0.65                                                  Date: December 2022

Report Updates

1. Additional filter option “Prior to EMS Care” added to Patient Care > Quality Review > Medication Review Report.  This will filter to only see medications administered by the crew and not documented as administered prior to EMS care.
2. Additional filter option “Status” added to Patient Care > Attendant Reports > Crew Member Details. Using this filter will only return results for PCRs for the selected status.

Improvements

1. Patient Care > Quality Review Reports > Medication Review corrected to no longer show duplicate records on the output.

Release: 3.0.64                                                  Date: November 2022

Announcements

1. RAM Software Systems Inc, AIM EMS Software, v5.0 has completed NEMSIS compliance testing for Collect Data systems on NEMSIS v3.4.0

Report Updates

1. The filters for Specific Location have been updated with a new searchable dropdown list for the following reports:
   1. Dispatch
      1. Statistic Reports
         1. Transport Locations
         2. Trip Log
         3. Unit Time Statistical
   2. Analysis Reports
      1. Unavailable Transports
      2. Response Time
   3. Patient Care
      1. Analysis Reports
         1. Impression/Symptom Review Report
         2. Dispatch Log by Date Range
         3. Response Time Report
         4. Crew Exposure / Protective Equipment Log
         5. Picked Up/Taken To By Location Field
   4. Miscellaneous
      1. Faxed Patient Care Log

Dispatch Updates

1. Patient Address section added to Quick Intake tab.

PCR Updates

1. Mandatory field validations improved to direct the user to the exact field that is missing for the one-to-many sections.
2. The 'Complete QA' button on the PCR's Review page updated to disable after initial click to prevent duplicate clicks/bills posted to billing (based off QA settings).
3. Hyperlink corrected for the Estimated Body Weight field (Assessment page, Situation tab, Estimated Body Weight field), when a required field.

Release: 3.0.63                                                     Date: October 2022

Setup Updates

1. Dispatch Field Configuration, Incident Tab updated to allow the Reason for Transport Comments field to be carried from last trip.
2. Patient Care Field Configuration, Medications Tab updated to allow the Authorization field to have a default value.

Dispatch Updates

1. Additional fields added to the Notified by Dispatch Date/Time Notification:
   1. Date of Birth
   2. Estimated Body Weight
   3. Picked Up and Taken To Address 2
   4. Picked Up and Taken To Apt/Suite/Room Number

PCR Updates

1. New option added to the Patient Care QA process: “QA Feedback”
   1. QA Feedback allows the QA Reviewer to complete the QA process of a PCR while still providing the author of that PCR feedback on their report.
   2. New section added to the PCR Management Section of the Dashboard screen that will allow users to read their PCR’s QA Feedback after their PCR has been reviewed.
2. Mandatory field validations have been improved to direct the user to the exact field that is missing, even if that field is within a one-to-many section.

Release: 3.0.62                                                 Date: September 2022

Report Updates

1. Call Sign filter option added to the following Dispatch Reports:
   1. Statistic Reports
      1. Trip Log
      2. Unit Details
   2. Analysis Reports
      1. Response Time
2. Report ID (eOutcome.04) and Type (eOutcome.03) added to Patient Care Hard Copy Reports.

Improvements

1. Custom Certification Levels corrected to populate when selected in Personnel Setup.
2. Auto Save message corrected to display if an invalid date of birth entered in Dispatch or PCR.
3. PCR/Dispatch Analysis Reports filter option for Specific Location Category corrected to function as expected.

Release: 3.0.61                                                       Date: August 2022

Dispatch Updates

1. When the Return Trip icon is used to create a return trip the auto-save feature now runs on each page.

Improvements

1. Supplemental configurations updated for Remote Link Sync and Send to Command.
2. Incomplete PCRs marked to notify the users upon login corrected to remove the red exclamation mark after placed in a Review status.
3. Mandatory field icon added to display in Dispatch for Estimated Boyd Weight (lbs.) field if configured in Dispatch Setup, Field Configuration.
4. Patient Care, Quality Review Reports, QA Report speed optimized.
5. Transport location categories displayed on Billing Hardcopy corrected.

Release: 3.0.60                                                            Date: July 2022

Dispatch Updates

1. Tool tips added to Dispatch Call Queue options.
2. Additional Filter options added to Dispatch Call Queue
   1. Unit:  All Units listed in Shift Assignment Setup
   2. Profile:  All Profiles listed in Dispatch Setup, Profile Setup

Report Updates

1. Dispatch Reports, Statistic Reports, Call Types by Date Range:  Complaint column updated to Comments/Reasons for Dispatch.
2. Patient Care, Quality Review Reports, Procedure Review: Percentage totals added to the number of successes/failures results.
3. Patient Care, Ambulance Reports, Mileages Review:  Total Miles section added.

Improvements

1. Calendar, Specific Unit Filter, updated to show all Units from General Setup, Shift Assignment, regardless of the unit being staffed or not.
2. Patient Care and Dispatch Portal search updated to ignore any spaces after the last alphanumeric character of the search string.

Release: 3.0.59                                                           Date: June 2022

General Setup Updates

1. COVID-19 Immunization Status added to Personnel Setup.
2. Role Setup, Dispatch Permissions, Unfinish permission allows the Edit, Save and Unlock buttons and associated functionality to be available to user on calls that have Dispatch Records status of ‘Finished.’

PCR Updates

1. COVID-19 Immunization Status added to Patient Page, History Tab.
2. PCR Management section added to Dashboard to provide users with information regarding incomplete work items and alert users of their incomplete trips.
   1. New option added to PCR Queue for management users to notify PCR users upon login to complete their incomplete work items. If used, PCR users will be notified with an alert if they log in and have been notified to complete a work item.
   2. New option added to Patient Care Configuration Switches Setup to automatically notify users for all incomplete PCRs after they log in.
   3. Users will now be alerted when logging in if a PCR has been returned to them for corrections through the PCR QA process.

Dispatch Updates

1. Enhancements made to the Facility Dispatch Call Queue to make more user friendly for Facility Users.

Report Updates

1. PCR Module, Quality Review Reports, QA History Report date Reviewed field updated to also display the time a PCR was reviewed in HH:MM: SS format.

Improvements

1. Update procedure value 243142003 description "Dual pressure spontaneous ventilation support (regime/therapy)" to "Dual pressure spontaneous ventilation support (regime/therapy - BiPap)" on PCR Procedures Tab.
2. Database changes to PCR, Narrative to prevent data loss.

Release: 3.0.58                                                            Date: May 2022

Dispatch Setup Updates

1. Priority field added to Dispatch Scheduled Calls utility.
2. Dropdown and Multi-select Dropdown options added to Supplemental Setup.

PCR Setup Updates

1. Dropdown and Multi-select Dropdown options added to Supplemental Setup.

Report Updates

1. Site Code and Profile filters added to Dispatch Module, Statistic Reports, Trip Log Report.
2. Profile search criteria added to PCR Module, Status Reports, Trip Statistics Report.
3. Response Role filter added to PCR Module, Attendant Reports, Crew Details Report.

Improvements

1. Sort criteria for auto complete results dropdowns updated for the following:
   1. Patient Care Module, Patient page, History tab
      1. Current Medications
      2. Medication Allergies
      3. Environmental/Food Allergies
      4. Medical Conditions or Previous Surgeries
   2. Dispatch Module, Patient page, Specialty Care tab
      1. Current Medications
2. PCR Dispositions updated to import correctly in the AIM Billing system.

Release: 3.0.57                                                           Date: April 2022

Dispatch Setup Updates

1. “Show on Quick Intake” option added to Supplemental Setup, if enabled field will appear on the Quick Intake tab in addition to the tab selected from the tab dropdown.
2. Call Summary Notification added to Configuration Setup, Communications section. If enabled, the first dispatch notification will send provided the Notifications dropdown is not equal to “No Notifications.”
3. Date/Time Notification added to Configuration Setup, Communications section. If enabled, the second dispatch notification will send when that call is closed, provided the Notifications dropdown is not equal to “No Notifications.”

Dispatch Report Updates

1. Updated description for Scheduling Reports, Assigned Scheduled Calls by Date Range Report.
2. Added Dispatch Status option for Statistic Reports, Trip Log Report.
3. “Exclude Cancelled Calls?” option added to the following reports to indicate any records that have a Dispatch Status of ‘Cancelled” will not be included in output:
   1. Scheduling Reports
      1. Assigned Scheduled Calls by Date Range
      2. Unassigned Scheduled Calls by Date Range
      3. Scheduled Trip Log
   2. Statistic Reports
      1. Incident Class Report
      2. Transport Locations Report
      3. Dispatch Priority
      4. Call Times and Durations
      5. Trip Log
      6. Call Types by Date Range
      7. Mileages
      8. Unit Time Statistical
   3. Analysis Reports
   4. Response Time Report
   5. Unavailable Transports Report
4. Status Reports
   1. Status Workflow Report

Improvements

1. Remote Link synchronization for multi-company setup with multiple state data sets corrected.
2. Additional cellular carriers added for use with text/image notifications:
   1. Republic Wireless
   2. Comcast
   3. Xfinity Mobile
   4. Visible
   5. Page Plus
3. Facility Dispatch Call Queue fixed.
4. The following Patient Care Reports corrected to allow filtering by deleted crew members:
   1. Crew Member Details
   2. QA Report
   3. QA History Report
   4. Medication Review
   5. Procedure Review
5. Error message added for Patient Care/Dispatch Setup, Quick Picks Setup, Site Code Category to indicate value may not be more than ten characters long.

Release: 3.0.56                                                           Date: April 2022

PCR Module Updates

1. Advanced Search results updated to show Date of Service, Picked Up and Taken To Location for the description.
2. Checkbox icons removed from the Normal and Not Done buttons on the Assessment page, Exams tab.

PCR Report Updates

1. Updated Filter option to Sort Option for Status Reports, Trip Statistics Log.
2. Hard Copy, Redacted Hard Copy and Hard Copy with PDF Attachments Patient/Representative Signature sections updated to provide more information regarding circumstances where signatures have not been obtained.

Dispatch Module Updates

1. Advanced Search results updated to show Date of Service, Picked Up and Taken To Location for the description.

General Setup Updates

1. User Maintenance, Generate password button updated to no longer use a numeric character as the first character, a pipe character or repeat passwords.

Improvements

1. Dispatch Call Queue, Add Response prompt updated to display correctly with the Unit and Call Sign.
2. Validation for Date of Service updated to make sure it is equal to at least one of the dates used in the date/time fields of a PCR.
3. Attachment sections, date/time stamps for both Patient Care and Dispatch updated to use the correct UTC time zone conversions.

Release: 3.0.55                                                    Date: February 2022

PCR Module Updates

1. Hard Copy with PDF Attachments option added to the Reports Icon. This new Hard Copy report includes any file attachments in PDF format.
2. The Pregnancy field on the Patient Page, History Tab will automatically no longer display if the Patient Gender is ‘Male.’

PCR Report Updates

1. Crew Member Details Report under Analysis Reports optimized for faster output.

PCR Setup Updates

1. An option to Add Attachments to Finished Trips was added to Configuration Switches, Other Options. When enabled allows the ability to add attachments to Documentation Page, Other Tab, Attachment Section of a finished Patient Care Report.

Dispatch Module Updates

1. Hard Copy with PDF Attachments option added to the Reports Icon. This new Hard Copy report includes any file attachments in PDF format.
2. Unavailable for Transport Reason/Service field added to Transport Information Page, Response Tab, Dispatch Location Section and to the Quick Intake Page, Transit Information Section. This field allows tracking of why units or services were unable to transport a patient.
3. Dispatch Call Queue’s Unit records updated to include Call Sign and Vehicle Number.
4. Create button added to Dispatch Call Queue to eliminate the need to keep the Dispatch Portal screen open when using the Call Queue. This also provides a new short-form data entry alternative to the Quick Intake Page.
5. Location Type field moved from Transport Information Page, Scene Tab to Incident Information Page, Incident Tab
6. Location Type field added to Quick Intake Page, Picked Up Location Section.

Dispatch Report Updates

1. Room Number added to Picked Up and Taken To Locations for the following reports:
   1. Statistic Reports, Trip Log Report
   2. Statistic Reports, Calls by Date of Service
   3. Analysis Reports, Response Time
2. Unavailable Transports Report added to Analysis Report section. This report provides transport details and related data based on the “Unavailable for Transport Reason/Service” field.

Dispatch Setup Updates

1. “Add Attachments to Finished Trips” option added to Configuration Switches, Other Options. When enabled allows the ability to add attachments to Attachments Page, Attachment Tab, Attachment Section of a finished Dispatch Call.
2. Unavailable Transport Setup added. Drives the value selections for Transport Information/Quick Intake Pages “Unavailable for Transport” field.

General Setup Updates

1. Vehicle Number now required when adding a Vehicle-to-Vehicle Setup.
2. Location type field added to Facility Setup – if that facility is used as a Picked Up Location, Location Type will automatically populate on Dispatch Calls and PCRs.

Improvements

1. PCR Merge function will remove any Not Value present in the Location Name fields if a PCR is merged with a Dispatch Call containing transport locations not present when the PCR was created.
2. Remote Link updates for Time Conversion when PCR is created using the “From Dispatch Call Queue.”

Release: 3.0.54                                                  Date: December 2021

PCR Module Updates

1. Merge button updated to merge the Insurance Information from the associated Dispatch Call.
2. Users marked Inactive will no longer show under Certification Notifications.

Dispatch Module Updates

1. Quick Intake, Callers section, updated to pull from Dispatch Setup, Callers Setup.
2. A prompt has been added to the Add Response / Add Patient functions in the Dispatch Call Queue so that a unit selection can be made before the new trip is created.

Dispatch Report Updates

1. Pick Up Location and Taken To Location added to Miscellaneous Reports, Audits Report.

PCR Setup Updates

1. Disable Page-To-Page Validations configuration added to Other Options.  If enabled:
   1. Page/tab Menu Mandatory icons will not display
   2. Validation refresh when navigation to a new page/tab will not occur
   3. Validation Errors section will not appear unless the State/NEMSIS Validation fails
   4. Will only appear after the Finish Button is selected on the Action toolbar

Improvements

1. Location sections updated so that once a Location is selected, the section automatically expands each time to allow for address confirmation and updates.
2. HTML options have been removed from the Comments/Reasons and Narratives text boxes to avoid errors.

Release: 3.0.53                                                  Date: November 2021

PCR Module Updates

1. Facility Button on Locations page, Scene/Disposition tabs updated to display Location Names in alphabetical order.
2. Cross Street/Directions field added to the Hard Copy and Redacted Hard Copy Reports.
3. Dispatch Log by Date Range Report added to Analysis Reports category.
4. Date/Time Call received, Source of Call and Callback Number fields added to General page, Dispatch tab for use with the Dispatch Log by Date Range Report.
5. Audit Log updated to indicate “Viewed” when a user accesses a PCR.
6. User Audit Report under Miscellaneous category, updated to indicate “Viewed” when a user accesses a PCR.

Dispatch Module Updates

1. Updated Statistic Reports, Trip Log Report to provide pick up time, dispatch location, transport locations and additional filter options.
2. Date/Time Call Received and Source of Call fields added to Incident Information page, Caller Information section.

Dispatch Setup Updates

1. Post Mileages to Narrative option added to Configuration Switches Setup. Disabling this will prevent the mileages from posting to the Narrative tab of Dispatch Calls.

General Setup Updates

1. Primary Role field added to Vehicle Setup. If entered in Setup, will automatically answer this question on PCRs where that unit is assigned.
2. Billable items updated to display all information for each record in grid.
3. User Personnel Record Access added to User Dropdown on the Top Menu Bar. This access can be configured on/off in Agency Setup.

PCR and Dispatch Reports

1. User List report added to Miscellaneous Category to provide access related information for users in User Maintenance Setup.

Improvements

1. Dispatch/Patient Care Hard Copy and Redacted Hard Copy Reports will now show the unit of measurement of the patient’s weight in kilograms.

Release: 3.0.52                                                     Date: October 2021

PCR Module Updates

1. Added a progress indicator to the loading bar for following:
   1. AIM validation in progress
   2. State/NEMSIS validation in progress
   3. State submission in progress
   4. Import to billing in progress (if the PCR is posting to AIM Billing)
2. Not Posted to Billing Report ‘Finished’ column updated to a ‘Status’ column that will display the status of the PCR.
3. Addendum section of Narrative tab can be updated if the PCR is in a Finished, In Review, or Reviewed status and Edit Original Narrative is not enabled.
4. Stroke/CVA Symptoms Resolved field moved from the Cardiac tab to the Situation tab.

PCR Setup Updates

1. Additional parameters added to the Review Workflow Setup:
   1. Complaint Reported by Dispatch
   2. Primary Impression
   3. Medication Given

Dispatch Module Updates

1. Additional filter options and columns added to the Unit Time Statistical Report
2. Return Trip button added to the Quick Intake page
3. Specialty Care Notes added to the Dispatch Scheduled Calls

Improvements

1. Patient Care Narrative updates during auto-save to prevent data loss.
2. Application updated to use Agency’s Time Zone, if enabled, when accessing ePCR records via the AIM Billing Module.
3. Tool Tip added to all fields that utilize the *** functionality for auto-complete.
4. Mandatory field icon added to all one-to-many sections in Dispatch and ePCR.

Release: 3.0.51                                                 Date: September 2021

PCR Module Updates

1. Hard Copy and Redacted Hard Copy updated to included Room Number for both Incident Information section and Destination Details.

PCR Setup Updates

1. Option added to the Generation Type field located in Configuration Switches, under the Patient Care Numbering section, that permits a Sync with Dispatch Numbering Sequence for the Patient Care, Incident and Response Number selections.
   1. If enabled, the Patient Care numbering will align with the current Dispatch numbering sequence, permitting for correct ordering while calls are not being dispatched. 
   2. This additional option is only available for customers with both AIM Dispatch and AIM ePCR.

Dispatch Module Updates

1. Priority field added to Quick Intake page.
2. The notification for when a unit is assigned has been updated to include the Taken To Location Name and Address details.

Dispatch Setup Updates

1. Additional fields added to Dispatch Field Configuration Setup:
   1. Site Code
   2. Estimated Duration
   3. Taken To Apartment Suite or Room
   4. Taken To Cross Street or Directions
   5. Member Number
   6. Suffix
2. Updated fields in Dispatch Field Configuration Setup:
   1. Apartment Suite or Room updated to Pick Up Apartment Suite or Room
   2. Cross Street or Directions updated to Pick Up Cross Street or Directions
3. Configuration Switches, Patient Weight section updates:
   1. Maximum Patient Weight field updated to Maximum Patient Weight Kilograms
   2. Added Maximum Patient Weight Pounds field

Improvements

1. Removed following tabs from Dispatch Field Configuration Setup:
   1. Quick Intake
   2. Signature
   3. Incident Flags
2. Complaint field moved from Response tab to Incident tab in Dispatch Field Configuration Setup.
3. Removed Incident Flags tab from ePCR Field Configuration Setup.
4. Dispatch Calendar, New Record prompt corrected to no longer clear Date of Service field when new call created and the Pick Up Date/Time will no longer display in military time.
5. Updated the Dispatch field level validation triggered by the Estimated Body Weight (kilograms) field so that it triggers based on a value greater than 999.9 instead of 500.

Release: 3.0.50                                                 Date: September 2021

PCR Module Updates

1. Date/Time picker option added to applicable fields on the Validation Page.
2. Remote Link PCR creation prompt updated to avoid confusion when there is no internet connection, but a local account for a patient exists on that remote link device,
3. Remote Link updated so that when a PCR is created while the device is not connected to the internet, the PCR numbering will have a “RL” alpha prefix before the PCR number. Once the PCR is transferred to command, the PCR number will change to match the agency numbering sequence. 

Dispatch Setup Updates

1. Option to hide fields added to Field Configurations.

Improvements

1. Unit Details Report in Patient Care has been optimized to generate faster.
2. Import PCR Date/Times to Dispatch Date/Times in Dispatch Setup corrected to no longer unfinish the record.
3. Signature Pin in General Setup, Personnel Setup updated to allow leading zeroes.
4. Blank Country fields fromFacility Setup in both Dispatch and PCR corrected to no longer overwrite field configuration defaults in the Picked Up or Taken To Locations sections with null data.

Release: 3.0.49                                                       Date: August 2021

PCR Module Updates

1. Activities page, Procedure’s tab,Vascular Access Location field options updated:
   1. Radial-Left updated to Radial (wrist)-Left
   2. Radial-Right updated to Radial (wrist)-Right
2. The following exam locations' descriptions will now be interpreted as normal parameters and not cause the Narrative Template field 'Exams' to show the locations as 'outside of normal parameters' when used in a Narrative Template:
   1. Skin
      1. Dry
      2. Warm
   2. Chest/Lung
      1. Breath Sounds – Equal
3. Weight fields updated to clarify entry of kilograms (kg) or pounds (lbs.) and automatically convert the value from one field to the unit of measurement used in the other field.
4. Apartment Suite or Rooms and Cross Street or Directions fields added to:
   1. Disposition tab,Taken To Location section

Dispatch Module Updates

1. Weight fields updated to clarify entry of kilograms (kg) or pounds (lbs.) and automatically convert the value from one field to the unit of measurement used in the other field.
2. Expand/Collapse and Clear Buttons added to theQuick Intake tab and the Scheduled Calls Utility in their Picked Up and Taken To sections.
3. Locations buttons added to:
   1. Incident Information page, Pick Up and Taken To Location sections
   2. Quick Intake page, Pick Up and Taken To Location sections
   3. Scheduled Calls Utility, Pick Up and Taken To Location sections
   4. Calendar, New Record Prompt, Call Summary Information tab, Pick Up and Taken To Location sections
   5. Calendar, Edit Record Prompt, Call Summary Information tab, Pick Up and Taken To Location sections
4. Apartment Suite or Rooms and Cross Street or Directions fields added to:
   1. Incident tab,Taken To Location section
   2. Calendar, New Record Prompt, Call Summary Information tab,Taken To Location section
5. Fields added to the corresponding location sections in the Quick Intake page:
   1. Pick Up Location
      1. Address 2
      2. Cross Street or Directions
      3. Mile Post or Major Roadway
      4. Township
      5. Number
   2. Taken To Location
      1. Cross Street or Directions
      2. Apartment Suite or Room
      3. Township
      4. Country
6. Fields added to the corresponding location sections in the Dispatch Scheduled Calls Utility:
   1. Pick Up Location
      1. Cross Street or Directions
      2. Township
      3. Number
   2. Taken To Location
      1. Cross Street or Directions
      2. Apartment Suite or Room
      3. Township
      4. Number
      5. Type of Destination

PCR Setup Updates

1. Apartment Suite or Room and Cross Street or Directions added to Field Configuration Setup for the Disposition tab

Improvements

1. Auto-complete text updated from black to white on selection for improved visibility.
2. The Hardcopy and Hardcopy with Redaction will print with the correct value in the Destination Details, Disposition field using the Locations, Disposition, Disposition Information, Type of Transport, Treatment.
3. Sign In corrected for iOS versions 12.0 and below as well as OS version 9.0 and below.
4. Dispatch and ePCR Mileage Calculation corrected when rate is entered manually and CMS Service level is not entered.

Release: 3.0.48                                                            Date: July 2021

PCR Module Updates

1. NewCarry Previous Trips button added to Billing page, Payment tab, Insurance section.
2. Updated theSent to State Report under Status Reports to include option to run report by date sent to state instead of date of service.  The report will only track the date sent to state moving forward.
3. Updated theQA History Report under Quality Review Reports to include option to report by date reviewed instead of date of service.  The report will only track the date reviewed to state moving forward.

Dispatch Module Updates

1. Additional fields added to Quick Intake page, Insurance section:
   1. Information Section
      1. Company ID
      2. Name
      3. Billing Priority
   2. Address Section
      1. Country
   3. Insured Information Section
      1. Relationship
      2. Last Name
      3. First Name
      4. Middle Name
2. Carry Previous Trips button added to:
   1. Billing page, Insurance tab, Insurance section
   2. Quick Intake page, Insurance section

General Setup Updates

1. Inactive option added to User Maintenance to disable the user’s access to the system and disable any notifications that are configured for the user.
2. Role(s) of each user added to Description for User Maintenance.

Improvements

1. Corrected an error received when using theTransfer Site Location button in either the Pick Up or Taken To Locations sections of the PCR.
2. Corrected Mileage Calculation to recalculate when the Odometer Readings for the loaded Mileage is updated.
3. Dispatch and ePCR Picked Up & Taken To Locations updated to populate Patient Information into Transport Locations when “Residence” is typed and selected.
4. Updated theFrom Dispatch Call Queue's Imported Filter so that a PCR record creation will not be blocked if that dispatch call has no active PCRs matching its PCR number. Inactive PCRs will not prevent a PCR from being created with the same PCR number.  PCR creation will only be prevented in the event an active PCR already exists with the PCR number of that dispatch call.

Release: 3.0.47                                                           Date: June 2021

PCR Module Updates

1. New:  For the fields listed below, users now have the ability to add a value that is not available in the defined, available list of values. These codeless values will appear on the Hard Copy Report but will not be sent in the XML file.  An Add Value request will automatically be sent to support for review.:
   1. Current Medication (Patient page, History tab)
   2. Medication Allergy (Patient page, History tab)
   3. Environmental/Food Allergies (Patient page, History tab)
   4. Medical/Surgical History (Patient page, History tab)
   5. Secondary Symptom (Assessment page, Situation tab)
   6. Secondary Impression (Assessment page, Situation tab)
2. The "Validation Passed" message at the bottom of the Validation page will no longer show whenever the system is setup to automatically Ignore Validation Warnings.
3. Hyperlink mapping for the Township field updated to map to the Locations Page, Scene Tab.
4. When a PCR's creation in the From Dispatch Call Queue is prevented due to a PCR already existing with that trip number, the Call will remain in the Available Calls filter.
5. Automatic save functionality added to any open one-to-many records when the following buttons are used:
   1. Next Button
   2. Save Button
   3. Finish Button
6. Updated the friendly name for Symptom Onset field in the Assessment page, Situation tab to Estimated Symptom Onset.
7. Updated the friendly name for the Last Known Well field in the Assessment page, Situation tab to Estimated Last Known Well.
8. ‘All Not Done’ button added to Assessment page, Exam tab that allows user to quickly document each finding location as Not Done.
9. Updated Schematron Message Translator to handle variable portions to be translated.
10. Call Sign filter added to Ambulance Reports, Unit Details Report.

Dispatch Module Updates

1. Changes made to fields in the Facility Setup will now automatically sync and update the Dispatch Scheduled Calls Utility fields.
2. Automatic save functionality added to any open one-to-many records when the following buttons are used:
   1. Next Button
   2. Save Button
   3. Finish Button

General Setup Updates

1. Permission added to Roles Setup under the Dispatch Setup permissions titled 'Callers Setup' that allows access to Dispatch Setup, Callers Setup.
2. Added a new permission to General Setup, Roles Setup, Patient Care Category titled 'Update Shift Assignment Call Sign' that allows user to update the Call Sign assigned to a unit.
3. Unit Notificationsection added to notify the crew/unit using AIM Dispatch.
4. Permission added to Roles Setup under the Patient Care Setup permissions titled ‘Add Value Not Listed’ that enables the Add Value Not Listed button.

Dispatch Setup Updates

1. Configuration Switch setup, Communication section updated with the following Notification options:
   1. Notify Unit using Personnel Setup
   2. Notify unit using Vehicle Setup
   3. Notify unit using both Personnel and Vehicle Setup
   4. No Notifications

Improvements

1. PCR, Documentation page, Signature tab, Crew Signature section corrected to auto-populate crew member names.
2. Removed the AIM Validation concerning the minimum number of characters for fields as their NEMSIS character limits are only one but there was an AIM Validation preventing the user from entering a value equal to one character.
3. Updated Review Workflow Setup, Profile so that inactive profiles do not display.

Release: 3.0.46                                                            Date: May 2021

Dispatch Module Updates

1. Updates to the PCR Notifications that are sent automatically via the Dispatch Module include:
   1. Removed abbreviations
   2. Specialty Care Notes
   3. If configured, will send notification at the time a unit is assigned to the call
   4. If configured, notification will be sent if at the time another unit is assigned to the call
2. New: Dispatch Calendar feature added for all Dispatch customers.  Allows a better idea of availability as it pertains to scheduling new transports and provides an alternative to the Dispatch Call Queue.
   1. Existing customers can enable the Calendar by setting Roles Setup for the Role(s) that should be able to access the Calendar
   2. Customers can contact AIM Support to schedule training on this feature

General Setup Updates

1. Password encryption option added for Facilities, Auto-Fax Email feature.

Dispatch Setup Updates

1. Configuration Switches updated to allow a single alpha-suffix character to be saved in either the minimum or maximum fields whenever the Generation Type field = Automatic (user defined range) for:
   1. Patient Care Numbering
   2. Incident Numbering
   3. Response Numbering
2. Require Narrative Template added to Configuration Switches, Other Options section to force use of Narrative Template use.
3. Default Calendar View added to Configuration Switches, Other Options section to allow default calendar view selection.
4. Profile option added to Narrative Templates Setup list.
5. Post Specialty Care Information to PCR Narrative switch added to Configuration Switch Setup to allow Specialty care Tab to post to Notes Tab and Narrative Tab.

ePCR Setup Updates

1. Configuration Switches updated to allow a single alpha-suffix character to be saved in either the minimum or maximum fields whenever the Generation Type field = Automatic (user defined range) for:
   1. Patient Care Numbering
   2. Incident Numbering
   3. Response Numbering
2. Require Narrative Template added to Configuration Switches, Other Options section to force use of Narrative Template use.
3. Profile option added to Narrative Templates Setup list.
4. Auto-complete fields added to Review Workflow Setup for Picked Up and Taken To Value fields.

Improvements

1. Corrected Dispatch Call Queue, Call Sign that unless the call sign is updated in the data entry, the Call Sign reflected on the Dispatch Call Queue record should contain the original call sign assignment.
2. Report access error resolved.
3. PCR validations corrections for the Documentation Page, Signature Tab one-to-many sections.
4. Deletion issue resolved for the Signature Agreements.
5. Corrected incomplete and missing charges when using the General Setup, Service Level Mapping feature.
6. Dispatch, Charges Tab corrected to populate based off CMS Service Level selected if defaulted to a value.

Release: 3.0.45                                                           Date: April 2021

ePCR Module Updates

1. The date/time entered for the Provider/Facility Signature will now automatically populate in theDestination Transfer Care date/time field unless data already exists in the field.
2. The number of characters allowed have increased from 10 to 50 for the following fields to further prevent in-page validation messages:
   1. Crew tab, Crew Name/ID field
   2. Procedures tab, Crew Name/ID field
   3. Medications tab, Crew Name/ID field
   4. Other tab, Other Information section, Report Completed By field
   5. Other tab, Crew Exposure section, Crew Name/ID
3. The feature to Carry From Previous Trips, which allows users to carry information from up to five previous records, now includes these additional sections:
   1. Patient page, History tab:
      1. Current Medications section
      2. Medication Allergies section
      3. Environmental/Food Allergies section
      4. Medical Conditions or Previous Surgeries section
      5. Immunizations section
      6. Practitioners section
4. PA state specific ePCR Batch Export Option added to ‘Include PHI for Billing Imports’.

Dispatch Module Updates

1. Deletions of dispatch calls will show on Dispatch User Audit Report.
2. From Dispatch Call Queue’s Add and Carry last buttons updated to check for any active PCRs with an identical PCR Number to the new PCR from that Dispatch call.
3. The feature to Carry From Previous Trips, which allows users to carry information from up to five previous records, now includes these additional sections:
   1. Patient page, Specialty Care tab:
      1. Specialty Care section
      2. Special Equipment section
      3. Current Medications section

General Setup Updates

1. New options forOrphan/Duplicate Account utility search:
   1. Verified Account
   2. Unverified Account

Improvements

1. Error message added when odometer reading is greater than 999999.99 for the following sections:
   1. Dispatch Call, Times & Mileage page, Times & Mileages, Odometer Reading fields
   2. Dispatch Call Queue, Action Modal, Odometer Reading fields
   3. Dispatch Scheduled Calls, New/Existing Record, Odometer Reading fields
   4. Dispatch Calendar, Existing Record, Edit Record Prompt, Times/Mileages tab, Odometer Reading fields
   5. Patient Care Report, General page, Time/Mileage tab, Odometer Reading fields
2. Patient Care, Analysis Reports, Picked Up Taken To By Location Field Report updated to return correct number of results when search criteria contains a specific facility filter.

Release: 3.0.44                                                         Date: March 2021

ePCR Module Updates

1. Date of Birth option added to Patient Care Advanced Search find options.
2. From Dispatch Call Queue updated so that when a user attempts to create a PCR through the From Dispatch Call Queue imported filter, the creation will not be prevented when the original PCR is no longer active.
3. Patient Care Portal Search updated to allow the PCR Creator to see records.
4. Narrative data will no longer include the web page elements from around the textbox when completing a copy/paste to clipboard function for the following areas:
   1. Documentation page, Narrative tab
   2. Documentation page, Narrative tab, Narrative Addendum section
5. Selecting “All” for the search criteria in Quality Review Reports, Cardiac Details will include results for:
   1. Yes, Prior to EMS Arrival
   2. Yes, After EMS Arrival
6. Documentation page, Other tab, Quality Assurance Requested field allows updates on finished PCR’s for users with Role Setup permission ‘Review’.

Dispatch Module Updates

1. Date of Birth option added to Dispatch Advanced Search find options.

ePCR Setup Updates

1. Prompt added to the Signature Agreement Setup for Other/Custom or PDF signature agreements to indicate Title field is required.
2. Additional fields added to the Narrative Template Setup:
   1. Practitioners
   2. Receiving Facility Signatory
   3. Pick Up Location Name
   4. Taken To Location Name
   5. Destination Hospital Department
   6. Transport Mode
   7. Stretcher Purpose
   8. Patient Transport Assessment
   9. Transport Reason
   10. Ambulance Condition Indicators
3. Field Configuration Setup, Time/Mileage tab now has a visible Service Date field.

1. Default value option added to Field Configuration Setup, Outcome tab for:
   1. Report ID
   2. Type
   3. Other Report Registry Type

Improvements

1. Patient Age will display correctly on Patient Care, Hard Copy Report.
2. General Setup, Announcements Setup, Acknowledgements section updated so date/time stamp correctly converts from the UTC time to the time zone of the user.
3. Patient Care, Field Configuration, Exams tab, Exams section updated so that when a “Disabled” status is set, the Assessments section of the PCR will not allow for record creation in that section.
4. Patient Care, Exams section now permits interaction with the “Normal” button and icons even if the section is disabled in Field Configuration.

Release: 3.0.43                                                    Date: February 2021

ePCR Module Updates

1. Optional Page, Incident Flags section added to send e-mail notifications based off setup.
2. Updates to Documentation page, Narrative tab so when data is copied from this section, the web page elements from around the textbox are not copied to the clipboard.
3. Incident Flag Report added to Analysis Reports section.  This report lists the Incident Flags, and any comments, over a date range.  Can be specified by specific user or specific flag type.

Dispatch Module Updates

1. When data from Patient page, Specialty Care tab is pushed to the associated PCR, it will now post to the Notes tab instead of the Narrative tab.
2. Additional fields added toDispatch Scheduled Calls:
   1. Beginning Odometer Reading
   2. On Scene Odometer Reading
   3. Patient At Destination Odometer Reading
   4. Ending Odometer Reading
   5. Pick Up Location Type

ePCR Setup Updates

1. Updated the Friendly Name used for eArrest.19 from "Initial Resuscitation Date" to "Date/Time of Initial CPR" in Field Configuration Setup, Cardiac tab.
2. Added a Default Value option for Field Configuration Setup, Response tab, Level of Care field.
3. Incident Flag Setup added to allow users to setup a list of Incident Flag Types and determine which email addresses should receive the Incident Flag details.
4. Configuration Switches, QA Options updated to allow the ability to Require QA Before State Export/Post to Billing, only when a PCR matches specific criteria outlined in Review Workflow Setup.

Dispatch Setup Updates

1. Updated the option name “Exclude Blank Fields From Narrative” to “Exclude Blank Specialty Care Fields from PCR Notes” inConfiguration Switches, Other Option section.
2. Added a Default Value option for Field Configuration Setup, Response tab, Level of Care field.

Improvements

1. Updates in previous release for Attachment to allow for .docx files to be downloaded in the .docx file type is corrected to only allow PCR attachments in the Documentation page, Other tab, Attachments section with the .doc, .docx, .xls, or .xlsx file type to automatically download.
2. Updates to the Procedure Template Field in Patient Care Setup, Narrative Template Setup so it will correctly parse.

Release: 3.0.42                                                     Date: January 2021

ePCR Module Updates

1. Tooltip added to Vitals Tab, Blood Glucose textbox:  "For glucometers with "High" and "Low" readings, report "600" for "High" and "20" for "Low".”
2. Picked Up/Taken To By Location Field report updates to search criteria and formatting.

Dispatch Module Updates

1. Dispatch Call Queue “Assigned Calls” color legend has been updated to light purple.
2. Transport Locations report updates to search criteria and formatting.
3. Response Time added to Analysis Reports to allow ability to track response times.

ePCR and Dispatch Module Updates

1. Attachments allows for .docx files to be downloaded in the .docx file type.

ePCR Setup Updates

1. New Disable Shift Assignment Prompt option added to the Configuration Switches, Other Options section. If checked, the prompt that occurs when navigating to the Patient Care Portal from the Dashboard will no longer appear.
2. Require Patient Account to Finish option has been added to Profiles Setup to enforce patient lookup.

Dispatch Setup Updates

1. New Caller setup section to quickly enter caller information.  Allows for auto-population of the data in the Dispatch Module, Incident Tab and Caller Information Sections.
2. New Remove PHI from Notifications setting added to the Communications Section.  Allows patient name to be omitted from the notification text/e-mail sent.

General Setup Updates

1. Agency ID/Number field character limitation updated to a maximum of 50.
2. Vehicle Setup fields have been changed to a drop-down:
   1. Call Sign:  list from Agency Setup, Call Sign Section
   2. Station: list from Locations Setup

Improvements

1. Dispatch and PCR Supplemental Tab, Boolean checkbox corrected to auto-save.
2. PCR Advanced Search Results now showing correct date of service results.
3. PCR User Audit Report corrected to show full list of users based off User Maintenance entries.
4. PCR Symptom/Impression Review Report showing correct results when selecting Facility Type and specific facility.
5. Residence button will pull the default Residence Code from State Setup, General Setup for Patient Care Scene and Disposition Tabs.
6. From Dispatch Call Queue updated when using the Add or the Carry Last buttons to create a PCR in the Available Calls Filter, and a PCR for that Dispatch Call has already been created, the action should be prevented and a message display.

Release: 3.0.41                                                  Date: December 2020

ePCR Module Updates

1. Assessment Page, Injuries Tab,Cause of Injury section is closed by default.
2. NEMSIS COVID Reporting Tool link added on main menu title, to the right of the Release Notes link.
3. A Comment Box for the Anatomical Location has been added to Assessment Page,Exams Tab. Comments added in this new Comment Box will display in Assessment Notes section of the Hard Copy and Redacted Hard Copy reports.
4. Procedures, Medication and Vital recordings are now ordered by the date/time logged by the user.
5. Advanced Search results are limited to the top 50 results.
6. Mobile devices with a width below 1078 pixels will display icons instead of a text description for the Page/Tab Menu and will not display the Quick Navigation menu.
7. Mobile devices with a width below 990 pixels will display a single column view for the Time/Mileage Tab.

Dispatch Module Updates

1. Dispatch call creator added to theHard Copy report header.
2. Advanced Search results are limited to the top 50 results.

Setup Updates

1. Added ability to set Mandatory and Visible options in Dispatch Setup,Supplemental
2. Added ability to set order of Supplemental fields in Dispatch and PCR Setup.
3. PCR Field Configuration includes a Hide option for applicable fields.  If enabled, the field will not show for the corresponding page in the PCR.

Improvements

1. Save button for Patient Care Portal, Shift Assignment Section no longer disappears after adding a user to a unit.
2. Updates to the Hard Copy and Hard Copy (with Redaction)
3. From Dispatch Call Queue will display both Picked Up and Taken To Locations for users of any role.
4. “Please Wait” screen no longer shows if no Service Date entered on theTime/Mileage Tab.
5. Addendums to theNarrative Tab will show immediately after appending with the correct time stamp.
6. PCRSave button optimized.

Release: 3.0.40                                                     Date: October 2020

ePCR Module Updates

1. New Quick Shift Assignment feature allows for crews to quickly verify and update Shift Assignment information from:
   1. Prompt displays when selecting the Patient Care Module from the Dashboard page
   2. New section on the Patient Care Portal page
2. Scene tab now presents fields in a downward flow versus left to right flow with additional shortcut keys for common Pick Up location categories.
3. Disposition tab now presents fields in a downward flow versus left to right flow with additional shortcut keys for common Taken To location categories.
4. Camera button added to the Attachment section of Other tab allowing users to access a device camera and/or the devices gallery from the PCR software and upload a picture to the PCR.
   1. NOTE:  Depending on the device manufacturer and the age of the device/OS, a direct camera function may not be available and therefore images would only be accessible from the gallery (saving image on the device and requiring deletion from the gallery once attached.).

Improvements

1. Loading issues when selecting Cancel in Signature Agreement Setup corrected.
2. Inaccurate date from the Dashboard Time Zone Conversion corrected.

Release: 3.0.39                                                 Date: September 2020

ePCR Module Updates

1. Updates to the PCR tab user interface include:
   1. ThePage/Tab Menu positioned across the top of the PCR record is now positioned on the left side of a PCR record.
   2. A newQuick Navigation Menu replaces the Quick Buttons Menu on the right of a PCR record, allowing for more menu options to be visible. A new setup option is also available for the Quick Navigation Menu, enabling for custom Quick Navigation Menu workflows (tab ordering).
   3. Dispatch tab now presents fields in a downward flow versus left to right flow.
   4. Times tab has been renamed Time/Mileage and updated to include the Odometer Reading section and Delay section, removing these fields from the other pages. The tab now presents fields in a downward flow versus left to right flow.
   5. Situation tab now presents fields in a downward flow versus left to right flow and the Complaints section was moved above the Secondary Impression Section.
   6. Injuries tab now presents fields in a downward flow versus left to right flow and the Cause of Injury section was moved to the top of the tab.
   7. Cardiac tab now presents fields in a downward flow versus left to right flow and several field names were updated with better titles.
   8. Vitals tab now presents fields in a downward flow versus left to right flow. Anchor buttons were added to the bottom of the Vitals tab for each Vital section allowing quicker navigation to a given vital type.
   9. Procedure tab now presents fields in a downward flow versus left to right flow and three new Procedure buttons have been added to help narrow the Procedure Tier selection easier/quicker. Buttons for Cardiac, IV, and Assessment procedures display next to the All (+) procedures button.
   10. Airways tab now presents fields in a downward flow versus left to right flow.
   11. Medications tab now presents fields in a downward flow versus left to right flow.
2. A Maintenance Outage Save Warning was added to notify users five minutes before any maintenance occurs to ensure work is saved.
3. One-to-many sections were updated to open existing records first if that record does not have a value in specified fields.
4. A new Hard Copy report titled Hard Copy Supplemental was added.  This report will display all the supplemental fields listed in the PCR Supplemental Tab, including the data completed in the tab.

ePCR Setup Updates

1. Updates to the PCR Setup user interface include:
   1. A new Quick Navigation Order Setup was added to allow a company to set the order of each tab, which will display to the right of the PCR data entry pages. A tab order for Quick Navigation can be setup for each Profile type.
2. Supplemental Setup features added:
   1. Ability to set Supplemental fields as Mandatory Entry field
   2. Ability to show Supplemental fields for specific Profiles

ePCR and Dispatch Updates

1. The Quick Search feature can search by Last Name and Patient Care Report Number.
2. Additional search options were added to the Advance Search criteria.

Improvements

1. Values entered in the Quick Intake Page, Pick Up and Taken To Location sections will now populate in the data entry screen fields correctly.

Release: 3.0.38                                                       Date: August 2020

ePCR Module Updates

1. Audit Log updated to include deletion of a PCR along with the User, Date and Time.
2. User Audit Report filters by ‘All’ or ‘Deactivated’ updated to query inactive data.
3. Patient Page, History Tab, Current Medications Section, Dosage field updated to round to the third decimal place.
4. Hard Copy and Redacted Hard Copy Exams, Extremity section split into two columns for easier readability.
5. Routine Maintenance Warning will display for all users logged in to ePCR five minutes prior to any routine system maintenance, permitting users time to save data in case of intermittent service during the maintenance period.

Dispatch Module Updates

1. Patient Page, Specialty Care Tab, Current Medications Section, Dosage field updated to round to the third decimal place.
2. Response Role field added for each crew member assigned to the call in the Crew Information Section of the Incident Information and Quick Intake Pages.
3. Routine Maintenance Warning will display for all users logged in to Dispatch five minutes prior to any routine system maintenance, permitting users time to save data in case of intermittent service during the maintenance period.

Improvements

1. Route to Reviewer error for the PCR Review Page corrected.
2. Corrected Timeout error received when Remote Link attempts to push PCRs to Command that already exist.

Release: 3.0.37                                                            Date: July 2020

ePCR Module Updates

1. No longer able to duplicate a PCR number when starting a new PCR in the From Dispatch Call Queue.
2. PCR report Procedure Review updates:
   1. Added search Criteria for Procedure
   2. Added summary of totals for Procedures found
3. Notes posted from the Dispatch, Patient Page, Specialty Care Tab to the PCR, Documentation Page, Notes Tab will display the dispatcher name that originally entered the information.
4. New options for ‘Return for Corrections’ and ‘Route to Reviewer’ added to the QA Review Page, Routing Information section.

Improvements

1. Improved load times of the ePCR Activity Log for deleted users.
2. Action toolbar on finished reports now provides an unlock button for trips that are finished/reviewed but still locked by another user.
3. Changes made in Dispatch and ePCR Field Configuration Setup now take effect as soon as changes are made.
4. Patient Care Progress Indicators Page and Total Count corrected to update when manually saving or removing a value from required fields.
5. Batch Export utility is now logging PCRs that have been exported.

Release: 3.0.36                                                           Date: June 2020

Dispatch Module Updates

1. Additional fields added to the Quick Intake Page:
   1. County field in Picked Up and Taken To Locations sections
   2. Site Code field for Service Request section
2. Site Code field added to Incident Information Page, Incident Tab.
3. Field names updated for Phone Number, Phone Number Type and E-mail Address Type on the Patient Page, Information Tab.
4. Current Medications field search results criteria updated.

ePCR Module Updates

1. Field names updated for Phone Number, Phone Number Type and E-mail Address Type on the Patient Page, Patient Tab.
2. PHI (Protected Health Information) updates to the Redacted Hard Copy.
3. Merge criteria updated to allow AIM Online Dispatch calls with the same account number, creation date or date of service.
4. Format updates to Patient Care Hard Copy and Redacted Hard Copy.
5. Search results criteria updated for the following fields:
   1. Current Medications
   2. Medication Allergy
   3. Medication Given
6. New Impressions/Symptom Review Report and Crew Exposure/Protective Equipment Log Report added to Analysis Reports.

Improvements

1. Dispatch Call Queue, Patient Care Summary updated to display correct PCR information based on search criteria.
2. PCR Narrative data issues corrected.

Release: 3.0.35                                                            Date: May 2020

ePCR Module Updates

1. Validation messages updates.
2. Vehicle Dispatch Location filter added to the Patient Care Report Queue.
3. NEMSIS National Custom Elements and Values added for Infections Disease tracking.
4. Narrative Template formatting updated to enhance the Hard Copy report.

Setup Updates

1. Service Date Mapping sections added as a Configuration Switch for both Dispatch and ePCR.  If Set Service Date the same as Left Scene Date is enabled, when a Left Scene Date is added, the system will automatically update the Service Date to the Left Scene Date that was entered.
2. Exclude Attachments from State Export added to ePCR Configuration Switches under Other Options.  This will exclude attachments in the Documentation Page>Other Tab>Attachments Section from the XML state export.

Improvements

1. ePCR>Vitals Tab>Pulse Oximetry field will only allow numeric values to correct the save error that was occurring.
2. Dispatch Return Trip functionality will no longer carry over from the Picked-Up Locations Section to the Taken To Locations Section when the return trip is created.

Release: 3.0.34                                                         Date: March 2020

ePCR Module Updates

1. A new section titled Comments From Dispatch has been added to the General Page>Dispatch Tab that will display data entered in the Dispatch Module>Comments/Reasons for Transport text box.  This will on only appear for records where Dispatch data was imported from the From Dispatch Call Queue or when a PCR is merged with a Dispatch call.
2. Updates have been applied to the Command and Remote Link modules so that individual PCR’s cannot be accessed via the web history of the browser. 
3. If linked with a dispatch call, any time field entered will automatically sync to the dispatch record.
4. Dispatch Picked Up location was added to the From Dispatch Call Queue grid and Summary Information Icon.

Dispatch Module Updates

1. Updates were applied to the Dispatch Module to no longer allow users access to a previously viewed call via the web history of the browser.
2. Profile values will display in the Dispatch Call Queue grid, replacing the current S/E values.
3. Estimated Duration fields have been added to the following areas:
   1. Incident Information page>Incident tab>Transit Information
   2. Quick Intake page>Transit Information section
4. An Unavailable Timer has been added to the Dispatch Call Queue, displaying on both the <Call> and the <Unit> rows.
5. The Notes field has been added to the Quick Intake Page>Crew/Unit Information Section.
6. Scheduled Alerts section Select All button will now display all records and not just the first 100 records.
7. Dispatch Call Queue has been updated to view the units schedule twelve hours in advance.

Setup Updates

1. User Maintenance updated to accommodate single customer data set changes for users with access to multiple customers.
2. New Configuration Switch added to Dispatch titled “PCR to Dispatch Date/Time Merge (Online only)”.
   1. Import PCR Date/Times to Dispatch Date/Times that are empty
      1. When checked, the process to import times from a PCR record to a Dispatch record will occur.
   2. Dispatch record is Finished/Unassigns Unit when PCR Back in Service Date/Time is imported from PCR
      1. When checked, any Dispatch record that has a Back in Service Date/Time field imported from PCR should automatically be Finished and the unit un-assigned.
3. Crew Notification section added to General Setup>Personnel Setup with additional fields to enhance the available communications abilities.

Release: 3.0.33                                                    Date: February 2020

Improvements

1. Patient and Representative signature sections will auto-populate the patient name and/or display the status or representative fields without requiring a manual selection of the Type field.
2. Error when trying to view the custom signature form on the ePCR hard copy has been corrected to direct user to the hard copy of the PDF signature form.
3. Signature capture has been updated to require a form selection before a signature can be collected, outside of the Crew Tab.
4. Signature Pin functionality has been restored.

Release: 3.0.32                                                    Date: February 2020

ePCR Module Updates

1. The Billing page>Payment tab>Insurance section>Billing Priority field is updated to use the following sort order:
   1. Primary
   2. Secondary
   3. Tertiary
   4. Payor Responsibility Four
   5. Payor Responsibility Five
   6. Payor Responsibility Six
   7. Payor Responsibility Seven
   8. Payor Responsibility Eight
   9. Payor Responsibility Nine
   10. Payor Responsibility Ten
   11. Payor Responsibility Eleven
   12. Other
   13. Unknown
2. A validation has been added for the Times Tab if the date entered is not equal to, one day greater, or one day less than the Service Date field.
3. The Documentation page>Signature tab is updated to no longer allow additional form selections once a signature has been entered.

ePCR and Dispatch Updates

1. Additional fields have added to Narrative Template setup.

Release: 3.0.31                                                  Date: November 2019

ePCR Module Updates

1. Schematron Validations for Date/Time fields have been updated to take the user to the General Page>Times Tab if a specific field is not available for the Validation.
2. Additional values have been added to the following fields:
   1. Medications
   2. Current Medications
   3. Medication Allergy
3. Audit Log has been updated to allow the following statuses as well as the generic “Updated” status for better privacy tracking:
   1. Unfinished PCR
   2. Unlocked PCR
   3. Enabled Edit Mode
   4. Manual Save via Save Icon
   5. Routed for Correction
   6. Error Category Added
   7. QA Completed
4. Additional Default Value Options have been made available for the following Field Configuration Setup:
   1. 1. Assessment Page
         1. Situation Tab
            1. Anatomical Location (eSituation.07)
            2. Organ System (eSituation.08)
         2. Vitals Tab
            1. Prior to EMS Care (eVitals.02)
      2. Locations Page
         1. Disposition Tab
            1. Position of Patient During Transport (eDisposition.14)
            2. Destination Team Pre-Arrival Alert or Activation (eDisposition.34)
      3. ​​​​​​​General Page
         1. Response Tab
            1. eResponse.19 -- Beginning (Odometer Reading)
            2. eResponse.20 -- On Scene (Odometer Reading)
            3. eResponse.21 -- Patient At Destination (Odometer Reading)
            4. eResponse.22 -- Ending (Odometer Reading)
5. Hard Copy Report (with Redaction) has been updated to include the Insurance Information section.
6. Patient Page>Patient Tab> Phone Number section has been updated to pull the patient's phone number from the Account Information Tab in the Accounts/Sub module when a patient is added to an ePCR. 

Dispatch Module Updates

1. When a user/creator schedules a call within the Dispatch Scheduled Calls utility or the Scheduled Alerts section of the Dispatch Portal, that call will be unlocked and unassigned.
2. When multiple calls are scheduled at one time in the Scheduled Alerts Section of the Dispatch Portal, the section will auto-refresh when clicking the Schedule button to show the action has been performed.
3. When calls are scheduled in the Scheduled Alerts Section of the Dispatch Portal or the Dispatch Scheduled Calls Utility the calls will be created in unlocked status.
4. Scheduled Alerts Section has been expanded to display the first 100 records.
5. Patient phone numbers from Dispatch/PCR will post to the Billing Module with the following logic:
   1. If a single record exists in the Patient Phone Number Section, that number will post to the Billing Module regardless of the Phone Number Type associated.
   2. If multiple records exist in the Patient Phone Number Section, the phone number with a Type equal to “Home” will post to the Billing Module.
      1. If not records exist with a Type equal to “Home” then the first phone number record will post to the Billing Module.

ePCR and Dispatch Updates

1. General Setup>User Maintenance for multi-company agencies will only show options and users that have been granted access to the specific company.
2. Medication fields have been updated to use the ‘contains’ logic when searching for values.
3. Multi-company agencies will only allow users to select from the companies they have been granted access to in General Setup>User Maintenance.
4. Deleting a user from General Setup>User Maintenance will delete the user but allow the user name to still display as the creator/last updater on Dispatch Calls and/or Patient Care Reports.

Fixes

1. Program will no longer allow users to bypass the selection of a value from a value-driven list for any field in ePCR or Dispatch.
2. Google Maps Icon for Dispatch>Incident Information Picked Up Location and Taken To Location will display the map location.
3. All assessment finding locations in the ePCR Exams Tab will update the color of the Normal button to blue whenever at least one finding location with has a value outside of normal parameters.
4. Queue performance has been optimized for the following:
   1. All filters in Dispatch Call Queue
   2. Dispatch Facility Queue
   3. Patient Care Work Queue
   4. Patient Care Facility Queue
   5. PCR Portal ‘From Dispatch Call Queue’
5. Patient Care Report Queue has been fixed to sort the PCR record results correctly when using the ‘Order by’ option.
6. Patient Care Number Change Audit Report has been corrected to show the local time instead of UTC time.
7. Adding a Supplemental field value using the Boolean True/False type and ending in a period, in either Dispatch Setup or Patient Care Setup, has been corrected to no longer show a blank value in the record.

Release: 3.0.30                                                     Date: October 2019

ePCR Module Updates

1. The following options have been added to the Add Value Support Request:
   1. Activity
   2. Cause of Injury
   3. Primary Impression
   4. Incident Location
   5. Primary Symptom
2. The Hard Copy and Hard Copy (with Redaction) have been updated to now show the Type field to the right of the name in the Signed By block.
3. A validation message has been added to the Documentation Page>Other Tab>Attachments Section when an attached file is greater than 5 MB to revise file size. 
4. South Caroline custom value to NEMSIS value updates
5. Remote Link application Carry Last and New buttons have been updated so that when a user clicks either button the button will disable in order to prevent the user from selecting them again, which would create a duplicate PCR record.

Dispatch & ePCR Report Enhancement

1. Report enhancements to the PDF report format, including the ability to open a report in a new tab versus downloading a .pdf.

Fixes

1. XML Export will no longer update the Last Updater field in the ePCR.
2. PCR>Assessment>Vitals>Carbon Monoxide field has been corrected to disable when configured to do so within Field Configurations Setup.
3. Billing Page>Charges Tab>Miles field has been updated so that the calculation of the number of miles in the Miles field will not round, and will pull the exact value from the loaded miles calculation of the General Page>Response Tab>Odometer Readings Section>Loaded Miles Calculation.
4. Hard Copy and Hard Copy (with Redaction) alignment of the Patient Name and headers have been corrected.
5. Field level validation for the General Page>Dispatch Tab>Incident Class field has been re-positioned to its appropriate ePCR module location.
6. Dispatch Call Queue performance has been optimized.
7. When importing a record form Remote Link Devices, the Last Updater Section has been corrected to show the user who last updated the trip instead of the user who initiated the Import Process.
8. Release Note Date on Remote Link Devices has been corrected to show the current Release Notes.

Release: 3.0.29                                                 Date: September 2019

ePCR Module Updates

1. Signature Capture Enhancements
   1. The Signature Section has moved from the Other Tab to its own Signature Tab under the Documentation Page.
   2. The Signature Tab is organized by the following types of signature sections:
      1. Crew
      2. Patient/Representative
      3. Provider/Facility
      4. Other
      5. NEW PDF Forms which allows for signature capture directly on a .pdf template
   3. The size of all Signature boxes has been increased.
   4. Signature Agreement Setup has been updated to now have Other/Custom and PDF One-to-Many sections available for use.
      1. Other/Custom section allows the user to add multiple forms with a Title and custom text.
      2. PDF section allows the user to add multiple PDF forms with a Title and company specific form that can be written on via stylus, finger touch or mouse.
   5. Field Configuration Signature Section has been moved from the Other Tab to a new tab titled Signature.
2. Texas ePCR has been updated to allow submitting of V3 data via the Texas web service.

Fixes

1. The Company Specific checkbox in General Setup, Announcements Setup has been corrected to display to the company the user is currently logged into if enabled.  If not enabled to display to all companies in a multi-company setup within the agency the user is currently logged into.

Release: 3.0.28                                                            Date: July 2019

ePCR Module Updates

1. A QA History Report has been added to show the history of a PCR that has completed the Review Process, with a status of “Reviewed”, and the associated review information.
2. An Incident/Patient Disposition Report has been added to show the total count and percentage for each Incident/Patient Disposition in a set Date of Service range.
3. The Locations Page>Scene Tab>Pick Up Location Section>City field has been updated so the auto-population of data will always populate the GNIS code as well.
4. NY ePCR has been updated to make the following values Disabled from selection as they are not approved by NYS and their data dictionary:
   1. eDisposition.23 -- Hospital Capability field
      1. 9908005 – Critical Access Hospital
      2. 9908029 – Trauma Center Level 5
      3. 9908033 – Cardiac-STEMI/PCI Capable (24/7)
      4. 9908035 – Cardiac-STEMI/Non-PCI Capable
   2. eResponse.15 -- Level of Care field
      1. 2215005 – BLS-AEMT
      2. 2215007 – BLS-Intermediate
      3. 2215023 – BLS-Community Paramedicine
      4. 2215011 – ALS Intermediate
      5. 2215015 – ALS-Community Paramedicine
      6. 2215017 – Nurse
      7. 2215019 – Physician
      8. 2215021 – Specialty Critical Care
5. The Crew Member section has been updated to include all response roles selected in the description summary.
6. A Hard Copy Report (with Redaction) has been added to allow the printing of a Hard Copy report without any Personal Health Information included.
7. A search results total and number of records selected total have been added to the Batch Export Utility.
8. A validation message has been added to the Vitals Tab when any values for the following fields exceed or equal ‘32768’:
   1. eVitals.16 -- End Tidal Carbon Dioxide
   2. eVitals.18 -- Blood Glucose Level
   3. eVitals.32 -- APGAR
   4. eVitals.10 -- Heart Rate
   5. eVitals.12 -- Pulse Oximetry
   6. eVitals.06 -- Systolic Blood Pressure
   7. eVitals.14 -- Respiratory Rate
   8. eVitals.23 -- Total Glasgow Score
   9. eVitals.27 -- Pain Scale Score
9. The QA Report has been updated to show all PCR’s currently in the QA Process instead of only PCR’s that have been sent back for corrections.

Dispatch Module Updates

1. The Prior History Page has been updated to display the following fields for each record:
   1. Incident Number
   2. Patient Last, First name
   3. Date of Service
   4. Profile
   5. Pick Up
   6. Taken To
   7. Reason for Transport
2. An Order By option has been added to the Dispatch Scheduled Calls with the following options:
   1. Created By Date
   2. Patient Last Name
3. A Quick Intake Page has been added to the right of the Prior History Icon.  This will allow users to quickly enter basic dispatch information and will automatically apply that information to the main Dispatch record.
   1. To use this feature, it will need to be enabled in Dispatch Setup>Profiles>Profile Setup for each profile type.

General Updates

1. General Setup>Personnel Setup>E-mail Address section has been updated with additional options for Automated Notifications for Incomplete PCR’s. Notifications can now be sent to all crew members listed or the Report Author Only.
2. The Remember Me checkbox on the login page will now be unchecked by default.

Fixes

1. ePCR auto population of the following date/time fields have been removed:
   1. Assessment>Exams Tab> Assessment Section
   2. Assessment Page> Vitals Tab>Vitals Section
   3. Activities Page>Procedures Tab >Procedures Section
   4. Activities Page > Medications Tab > Medications Section
2. The Duplicate Button on the Assessment Page, Exams Tab has been updated to also duplicate the following locations:
   1. Shoulder
   2. Hip
   3. Leg
   4. Knee
   5. Ankle
   6. Foot
   7. Arm
   8. Elbow
   9. Forearm
   10. Wrist
   11. Hand

Release: 3.0.27                                                            Date: May 2019

ePCR Module Updates

1. Location Type field (eScene.09) tiers have been updated to more user-friendly names.
2. Practice Level field in Personnel Setup has been updated to show the same values as those available in dPersonnel.38, unless there is a state specific list of values for dConfiguration.02.
3. Additional values have been added to for the following:
   1. Medication Allergy
   2. Conditions/Surgeries
   3. Medications
   4. Current Medications
   5. Impressions
   6. Symptoms
4. Enhancements have been made to limit the amount of new web pages opened while viewing or creating a patient care record.
5. A new Patient Account Validation prompt displays when a PCR is marked as Finished and there is no Account assigned to the PCR.
6. A new Date/Time picker has been added to multiple locations in the program.
7. Add Value Support Request has been updated to combine the Current Medications and Medication Allergy options into one request.
8. The Progress bar has been updated to Progress Indicators, based on Field Configurations Setup Validations.  Users will see these indicators, including a red exclamation mark on tabs that have incomplete data, and a count of fields that still need completed.

Dispatch Module Updates

1. Enhancements have been made to limit the amount of new web pages opened while viewing or creating a patient care record.
2. A new Date/Time picker has been added to multiple locations in the program.

Fixes

1. Patient phone number has been corrected to carry/populate correctly when creating Dispatch Calls or Patient Care Reports.
2. Field Configuration settings will apply when using the From Dispatch Call Queue.
3. Hospital Team Pre-Activation entries no longer create duplicate entries when using the Destination Notified Time from dispatch and creating a PCR from the PCR’s Portal's 'From Dispatch Call Queue'.
4. Patient Care Portal has been updated for a compatible view with the latest OS of iPad devices.

Release: 3.0.26                                                           Date: April 2019

ePCR Module Updates

1. Exam Tab finding locations for Shoulder, Hip, Leg, Knee, Ankle, and Foot have been updated.
2. IL ePCR Agency Setup has been updated to include a field for EMS System Number.
3. A new option was added to Roles, Patient Care section under General Setup to Force Carry.  If enabled, users will only be able to “Carry Last”, provided that there was a previous PCR, in the From Dispatch Call Queue.
4. Current Medications and Medications Given searches have been updated to show single Medication listings and search by “starts with” instead of “contains” for better results.
5. A Next button has been added to the bottom of each tab of the PCR to allow users to navigate to the next page/section.
6. If'Require QA Review of Corrections before QA Complete' setting is enabled in the Configuration Switches, then when the crew member 'Finishes' a PCR that was 'Returned for Corrections, the PCR will change back to a Review status.

Dispatch Module Updates

1. The ability to map Dispatch Profiles to ePCR Profiles has been added to the Dispatch Profiles setup section.

Fixes

1. The Review Workflow Setup for the Profile field will apply the correct Frequency entered.
2. The “Leave Site” prompt received when using the Quick Buttons Menus will no longer display.

Release: 3.0.25                                                         Date: March 2019

ePCR Module Updates

1. Additional requested values have been added to the following states and fields:
   1. Procedures Performed
      1. New York
   2. Medications Given
      1. Michigan
      2. West Virginia
      3. New York
      4. Ohio
   3. Primary Symptom
      1. All states except Michigan
   4. Current Medications
      1. All states
   5. Medication Allergy
      1. All states
   6. Primary/Secondary Impressions
      1. All states except Pennsylvania and Oklahoma
   7. Medical/Surgical Conditions
      1. All states
2. City fields will now sort in the following order:
   1. Primary:  City Name, Alpha order
   2. Secondary:  Zip Code, Numeric order
3. The From Dispatch Call Queue has been updated to show the Name and Address of Taken To Location.
4. Additional options have been added to the Patient Care Field Configuration Setup for:
   1. Default Value
   2. Carry
5. When New Account is selected at Patient Lookup and ‘Yes” is chosen to reset patient information, the current Default Field Configuration will still apply and not overwrite those fields.
6. During AIM Validations, when a value is entered for a one-to-many section, the Page, Tab and Field Name will show but data entry will need completed in the actual PCR to avoid data loss.
7. PCR Validations have been enhanced to better direct users to the area of issue, including the ability to view the errors while navigating the data entry screens of the PCR.

Dispatch Module Updates

1. The Dispatch Response Number has been updated to sync the Incident Number and Response Number if the Patient Care number is changed when setup indicates to Sync to Patient Care Number.

Fixes

1. The auto-save error associated with any Android operating system when using the ’24’ in a time field has been corrected.
2. The mileage carrying without Configuration in ePCR has been corrected.
3. The From Dispatch Call Queue has been corrected to carry any information from the last patient’s record when “Carry Last” is selected.
4. The Loaded Miles value on the Odometer Reading has been corrected to be the same value used on the Charges Tab for the Miles field.

Release: 3.0.24                                                            Date: 1/30/2019

ePCR Module Updates

1. New York ePCR Custom Value it9925.134 EMT-Critical Care (EMS-CC) has been added to the General Setup>Practice Certification Levels Section>Practice Level Field.

Fixes

1. Scrolling issues with the Quick Navigation Bar have been corrected, users are not able to scroll to the bottom of the page.

Release: 3.0.23                                                            Date: 1/21/2019

ePCR Module Updates

1. Validations have been added to the Charges Tab to alert the user if the mileage values are less than or equal to zero and a mileage code is entered.

Release: 3.0.22                                                          Date: 12/11/2018

Dispatch Module Updates

1. The Dispatch Call Queue Summary Information button has been updated to show the status and times for the corresponding PCR record.

ePCR Module Updates

1. Georgia custom field for itExam.071, Ending Travel Date, has been updated to send the correct formatting in the XML file.
2. Michigan demographic file has been updated to send the correct custom result for facility of dCustomResult in the XML file.
3. Patient Care Report Queue’s Assigned To sort option has been fixed to load the information correctly.
4. When the Narrative is set to Required in Field Configuration, a Not Value will no longer be an accepted selection.
5. The validation error for the Patient Country value United States of America has been corrected to accept the value length.
6. The time stamp for the Narrative Last Updated By field has been corrected to use local time.
7. For iOS devices, the date range greater than 31 days error in the From Dispatch Call Queue has been corrected.

Release: 3.0.21                                                          Date: 10/24/2018

Dispatch Module Updates

1. Performance Enhancements
   1. Auto Refresh feature has been removed from the Facility Dispatch Call Queue.
   2. Auto Refresh feature is now limited to the following Dispatch Call Queue filters:
      1. Current Calls/Units
      2. Emergency
   3. The number of records returned for the Facility Dispatch Call Queue and Dispatch Call Queue has been limited to 50 records.  If more records are available to view a Load More button will appear on the bottom left of the screen to allow viewing of the additional records.
   4. The number of records returned for the Dispatch Call Queue has been limited to 50 records for all filters except the following.  If more records are available to view a Load More button will appear on the bottom left of the screen to allow viewing of the additional records.
      1. Current Calls/Units
      2. Emergency
   5. The Dispatch Duplicate Call Alert Icon is no longer visible from the Dispatch Call Queue, but is still available during data entry of a new record.
2. The ability to default the following has been added to field configuration under the Charges Tab:
   1. Base Rate Code
   2. Base Rate Description
   3. Base Rate Price
   4. Base Rate Code

ePCR Module Updates

1. Performance Enhancements
   1. Auto Refresh feature has been removed from the Facility Patient Care Queue.
   2. The number of records returned for the Facility Patient Care Queue has been limited to 50 records.  If more records are available to view a Load More button will appear on the bottom left of the screen to allow viewing of the additional records.
   3. The number of records returned for the Patient Care Report Queue has been limited to 50 records for all filters except the following.  If more records are available to view a Load More button will appear on the bottom left of the screen to allow viewing of the additional records.
      1. My Incomplete
      2. Review
2. The ability to default the following has been added to field configuration under the Charges Tab:
   1. Base Rate Code
   2. Base Rate Description
   3. Base Rate Price
   4. Base Rate Code

General Updates

1. The following Custom Elements for Michigan have been added to the Demographic File Export:
   1. dConfiguration.05 – Protocols Permitted by the State
   2. dConfiguration.10 – EMS Agency Protocols
   3. dFacility.01 – Type of Facility
2. State specified lists for Michigan have been added for the following:
   1. Procedures permitted by the state
   2. Medications Given permitted by the state
   3. Protocols permitted by the state

Fixes

1. The Other Certification Expiration Alert has been corrected to show as of the expiration date entered into Setup.

Release: 3.0.20                                                            Date: 10/4/2018

Dispatch Module Updates

1. The Crew/Unit Information on the Response Tab will now show the originally assigned Unit to the call after it is Finished, even if the Shift Assignments are altered.
2. When a user edits and then finishes a PCR from the Dispatch Call Queue, that record will automatically be removed from the queue.

ePCR Module Updates

1. A Setup option has been added to Configuration Switch’s, under the Other Options section, that will give users the ability to Edit the Original Narrative of a PCR.
2. The Addendum Section has been enhanced to allow the user to choose what type of Addendum they would like to create to a Narrative.   Addendum, Amendment or Correction.
3. A report has been added to the PCR Analysis Reports for Response Time.  This report will measure the Response Time that is calculated by user defined time fields.
4. The Auto Fax Hard Copy feature has been enhanced to allow PDF Attachments within the PCR to be able to be sent with it as well.
5. When an ePCR comes from the Dispatch Module and there is a Specialty Care entry, the system has been enhanced to allow that information to post to the Notes section of the ePCR as well as place an Alert Icon in the From Dispatch Call Queue.
6. The Type of Destination (eDisposition.21) and Hospital In-Patient Destination (eDisposition.22) fields have been moved to the Taken To Location to show side-by-side.
7. Field Configuration has been updated to allow the ability to default a Not Value and Pertinent Negative for the Length-Based Tape Measure field on the Situation Tab.
8. The Narrative section has been updated to no longer allow images to be stored in the text box.
9. The Response Role value has been added to the summary information description for Crew Members.
10. A Notes Quick Button has been added to the Side Bar Menu to allow users to write down notes during patient care to reference later.
11. A Profile Type column, Site Code column and multiple Sort By fields have been added to the Destination Review Report under the Analysis Reports Section.
12. A Crew Member search option has been added to the Medication Review Report under the Quality Review Reports Section.
13. The output of the Procedure Review Report has been updated under the Quality Review Reports Section.
14. The Hard Copy Report has been updated with the following:
    1. A Stroke Scale section has been added.
    2. The Level of Service has been updated to pull form the CMS Service Level under the Payments section.
15. When a record is Returned for Corrections to a user from QA, the user will receive a notification via text or email if the value is setup under the Notification Contact Email/Number in Personnel Setup.
16. An Assigned to option has been added to the Order By field in the Patient Care Report Queue.
17. A Patient Name column has been added to the Patient Care Report Queue.
18. New values have been added to the Oklahoma ePCR Primary and Secondary Impressions Section.
19. New values have been added to the Medication Given Section.
20. New values have been added to the Procedure Section.
21. New values have been added to the Medical/Surgical History Section.
22. New values have been added to the Current Medications Section.
23. The Illinois ePCR NEMSIS version 3.3.4 has been updated to no longer allow for ICD-10 codes that start with “R”.
24. Oklahoma Schematron has been updated with the most recent file available.

General Updates

1. New values have been added to the Medication Allergies Section.
2. New values have been added to the Primary Symptoms and Primary/Secondary Impressions Section.
3. New values have been added to the Location Type Section.
4. The Dispatch/PCR Number Restrictions for Non-AIM Online Billing Customers has been updated to allow for the dash (-) symbol.
5. The Default Roles Setup has been reviewed for updates and changes.
6. A new Role Permission has been added to General Setup for View Charges Tab.
7. All State Supplemental Documents have been updated on the AIM Online Help.

Fixes

1. The Dashboard’s Patient Care section no longer includes records in a review status as part of the Incomplete Records.
2. The Remote Link Patient Lookup autosave error has been corrected.
3. The Validation error that was being received when selecting a Pertinent Negative along with a Not Value has been corrected.

Release: 3.0.19                                                            Date: 7/23/2018

Dispatch Module Updates

1. Dispatchers now have the ability to assign a vehicle to a call without a crew member in the Dispatch Call Queue and on the Response Tab.
2. Dispatch Setup, Field Configuration for the Specialty Care Tab has been updated to allow the ability to Carry the following fields:
   1. Notes
   2. Stairs/Steps
   3. Current Medications Section
   4. Administration Route
   5. Dosage
   6. Medication
   7. Units
3. A message has been added to remind that a Unit needs to be assigned by clicking on the Assign Unit button on the Response Tab.
4. Dispatch Setup, Field Configuration for the Incident Tab has been updated to indicate if the field name is for the Picked Up or Taken To location.

ePCR Module Updates

1. Georgia ePCR has been updated with the new CARES Custom Elements and values/list options provided by the state.
2. Additional requested values have been added to the Medical and Surgical History fields.
3. The following filter options have been added to the Faxed Patient Care Log:
   1. All
   2. Phone
   3. Email
4. The Crew Name/ID field for both the Procedures Tab and Medications Tab will now use the first user listed as Primary Caregiver at Scene for the auto-population.
5. Grid lines and shading have been added to the Shift Assignments for easier viewing.
6. Additional requested values have been added to the Primary Impressions fields.
7. A prompt for Profile Type has been added to the Not Sent to State report.
8. Additional requested values have been added to the Patient Medication Allergies field.
9. Additional requested values have been added to the Current Medication field.
10. The Patient Care Report Queue has been updated to a more user-friendly view with column names.
11. The Facility Patient Care Report Queue has been updated to a more user-friendly view with column names as well as additional columns to help facility users identify the transport more easily.
12. An “Add from Queue” permission was added under the Role Setup for Patient Care.  This will allow the user to carry trips from the From Dispatch Call Queue only.

General Updates

1. The Default Residence Code field was added to the Remote Sync process from the Command database.
2. A column has been added for the Patient Name on the Dashboard Details page.

Fixes

1. The performance of the Dispatch Module has been improved when the Dispatch Configuration Switch under Communication has been enabled for PCR Notifications.
2. The Insurance Section on the Payment Tab has been corrected to now carry all information when configured in Setup.
3. The Chrome tab title has been updated to show General Setup instead of State Setup when in use.
4. The ePCR and Dispatch Time Fields have been configured to change 24:00:00 to 23:59:59 automatically for the user.
5. The system has been updated to allow the use of the Save button when using an iOS device to complete the Crew PIN or Signature in General Setup.
6. The system has been updated to allow the use of the Advanced Search feature with an iOS device in both Dispatch and ePCR Modules.
7. All ePCR Narrative and Addendum entries will now be part of the export to the Billing Module for the Stored Narrative section.

Release: 3.0.18                                                                  Date: 6/4/18

New Features

1. An Auto Populate button was added to the Census Tracts under General Setup for Agency.  This feature will allow the user to Auto Populate the Census Tract Numbers by using the Service Area Counties entered instead of having to enter each manually.
2. A Profile field has been added to the Dispatch Incident Tab to allow users to easily change the Profile Type of a record.
3. The PCR Hard Copy is now available on Remote Link devices.
4. A Crew Signature PIN code option has been added to the Personnel Setup to allow for faster signatures on PCR’s.
5. A Suffix field has been created in Patient Information for both Dispatch and Patient Care Modules.
6. A Complaint Report has been added to the Patient Status Reports in the PCR.

Updates

1. The PCR Hard Copy Treatments section has been updated to list each record chronologically instead of by groups.
2. Remote Link Sync has been updated to include the following fields on a full sync:
   1. Agency Unique State ID
   2. Agency Number
3. The Crew Details Report has been updated; the crew name filter will now display in Last Name, First Name order.
4. The Certification Level Field under Personnel Setup/Licensures, has been updated to only reflect the levels that are accepted for the Agencies per their State.
5. A Show Password check box was added to the AIM Online login screen to allow users to view the password they have entered.
6. PCR’s that have not been exported to the state but have already been entered into the Billing Module are now able to be exported to the state.
7. Added a Duplicate Record Button to the Exam Assessments and Vitals sections.
8. Password Restriction updates:
   1. A password must be at least 8 alphanumeric characters in length.
   2. A password must start with an alphanumeric character.
   3. A password must consist of an alpha character (Upper or Lower case) in combination with at least one of the following characters: Numeric, Symbol or Space (A space cannot be used as the first or last character).
   4. A password must not contain any part of your first or last name.
   5. Valid password symbols that can be used: ‘~!@#$%^&*()_+-={}|[]\:”;<>?,./
9. PCR Medication Allergies Field under Patient History has been updated with many requested values.
10. PCR Medical Conditions or Previous Surgeries under Patient History has been updated with many requested values.
11. The PA PCR Medications Administered list has been updated with the following values:
    1. Epi 1:10,000 (Epinephrine 0.1 mg/ml) - 317361
    2. Normal Saline 0.9% Infusion Solution (Sodium Chloride 0.9%) - 313002
    3. Zofran - 26225
    4. Lactated Ringer's Solution – 1008377
12. PCR Module now allows states to setup Multi-Location submissions, currently required by Kentucky.  The system will automatically populate the Location Number as the Agency Number for the state export.
13. The Georgia PCR Custom Elements it.Exam.070 has been updated to reflect the current options available.

Release: 3.0.17                                                                  Date: 5/7/18

New Features

1. An All Normal button was added to the ePCR Assessment Page, Vitals Tab for the Glasgow Score.  This feature is configured to have a GCS score of 15.
2. A Page/Tab Order feature has been added to the PCR Setup Section.  This allows the Agency to define what order the Page and Tabs within the Page will display in their ePCR Program.

Updates

1. An “Imported” filter has been added to the ePCR in the From Dispatch Call Queue.
2. The following value was added to the Primary Symptoms field under the Full Body Tier:
   1. Y24 - Other and unspecified firearm discharge, undetermined intent
3. The Patient Care Report Queue, Incomplete Filter has been updated to return results regardless if a crew member is listed.
4. When a phone number is listed in the Accounts Module it will now auto-populate in the Dispatch and ePCR Patient Information, phone numbers field as a home number.
5. The duplicate Social Security feature in the ePCR has been updated to prompt the user to update the account information if a duplicate entry is found.
6. The Signature section in the ePCR has been updated for the Last Name, First Name fields with the following logic:
   1. If the Signature Type “EMS Crew Member (Other)” is chosen, the user can use the *** option in the Last Name field to complete or start to enter the first three characters of the Last Name.
   2. If the Signature Type “Patient” is chose, the Last Name, First Name fields will be auto-completed with the patient’s information.
7. The Crew Daily Schedule Report for Dispatch has been updated to have the header repeat on each page as well as the crew members names assigned to reflect beside the vehicle number.
8. The description for Other Certifications section in General Setup, Personnel has been updated to show the type of Certification entered.
9. State level validations are no longer required for Profile Types that are setup to not get sent to the state.
10. The Dispatch Call Queue filter for Cancelled Calls has been updated to only show calls canceled within the From/To Date Range that was chosen.
11. The Dispatch Scheduled Calls has been updated to auto-populate the Location Name when Residence is selected for the Picked Up or Taken To Locations.
12. When a new Dispatch record is created from the Dispatch Scheduled Calls it has been updated to auto-populate all the patients information form the Accounts Module.
13. An auto-complete was added for location names and defaulted the residence code when a user selects Residence as the value for the Picked-up Location during validations.

Fixes

1. Parameters for password restrictions in ePCR V3 program have been corrected.
2. The E-mail Notification System in the ePCR for Incomplete trips has been corrected to no longer show deleted trips.
3. The creator date and last updated date in the ePCR module has been corrected to use the appropriate time zone.
4. The Vitals Temperature in the ePCR Hard Copy report has been corrected to show in Fahrenheit instead of Celsius.

Release: 3.0.16                                                            Date: 4/23/2018

New Features

1. The following options were added to the General Setup for both Roles Setup and Personnel Email Address Sections.  This will allow for automatic emails to be sent for the below options.
   1. Incomplete PCR Email Notification
   2. Expired Licensures Email Notification
   3. Expired Other Certification Email Notification
   4. Expired Driver License Notification
   5. NOTE:  It is important to make sure valid emails are being used and that they are from users that want to receive the emails.  If these are marked as spam AIM runs the risk of being black listed, causing issues for customers trying to communicate with us via email.
2. An Orphan/Duplicate Account Utility was added under General Setup to help eliminate the duplicated and orphaned accounts so they are no longer available for selection from a lookup.

Updates

1. The Auto Complete Field for Locations has been updated to allow the user the ability to search by address as well as name.
2. The service date was added to the Dispatch Statistic Report for Calls By Date of Service.
3. A column has been added at the end of the Patient Care Portal, From Dispatch Call Queue section to display the patients first and last name as the last column.
4. The following value was added to the Primary Symptom field under the Digestive System Tier:
   1. Poisoning by unspecified drugs, medicaments and biological substances, accidental (unintentional) – T50.901
5. The following options were added to the ePCR Narrative Templates
   1. Condition/Surgery field
   2. Transport Descriptors field
6. The Agency Setup entries for the following will now automatically sort in ascending order, alpha-numerically:
   1. Service Area Counties
   2. Service Area Zip Codes
   3. Census Tract
7. The following medications have been added to the Current Medication list:
   1. Prenatal Vitamins - 1087244
   2. Calcium - 215830
   3. Folic Acid -1292333
   4. Sodium Bisphosphate - 1008228
   5. Entresto -69749
   6. Sacubitril / Valsartan - 69749
   7. Medizine – 155017
8. The call sign drop down list in Shift Assignments will now automatically sort in ascending alpha order.
9. The *** option has been added to the Crew Member Field under the QA Review Tab.
10. A new privilege has been added to the Patient Care Roles Setup to be able to “View All From Dispatch Call Queue”.

Fixes

1. The Dispatch Report for Crew Daily Schedule was updated to show the correct Pickup Time and to only show a grid for each Crew/Unit information that has scheduled calls.
2. ePCR Auto-Fax has been updated to use the most recent version of the hard copy report.
3. The ePCR Audit Log error has been corrected.
4. The Medications Administered in the Treatments section on the Hardcopy Report has been corrected to show all entries.
5. The Georgia Custom State Field for Traveled Outside Community Within 30 days has been corrected to export the correct data.

Release: 3.0.15                                                              Date: 4/9/2018

New Features

1. A new Save+ Button was added to multiple sections in the ePCR.  This button will allow the user to add an entry and when selected automatically open another new entry. This saves the user steps when creating multiple entries in the same section.
2. ePCR users now have the ability to update the AIM Billing Trip number with a changed Patient Care Number if applicable.
3. A Signatures Quick Button has been added to the Quick Button Menu.

Updates

1. The Keypad on the Times tab will be hidden if the screen size of the device is the size of a mobile phone.
2. Users will now have unlimited attempts to enter logon information with Remote Link.
3. The ePCR Final Patient Acuity field has been updated to provide a validation error that a Not Value cannot be accepted if the Type of Transport/Treatment Field is equal to Patient Treated, Transported by this EMS Unit.
4. A tier button has been added in the ePCR Protocols Section.
5. Updated PA Schematron per the State’s request.
6. The order of the sections on the ePCR, Documentation Page, Other Tab were updated to a more user-friendly order.
7. Remote Link Patient Care Number will now sync to the Incident and Response Number (if configured as such) when the user manually enters or changes the Patient Care Number.
8. ePCR V3 Remote Link Installation Process Improvements have been made.
9. Remote Link sync process has been optimized for bulk inserts of large lists.

Fixes

1. The Quick Button Menu hiding the Reports in the ePCR has been corrected.
2. A validation check was added to the ePCR Patient Care Number when needing to match the number of the Billing Module.
3. The links in the Schematron Message Translator have been fixed to take the User to the correct section that needs updated.
4. Remote Link has been updated to allow the user to create a new Patient Care record for an existing or new patient.

Release: 3.0.14                                                               Date:  3/27/18

New Features

1. A new Patient Care Report for Analysis Reports was created for: Demand Analysis Current and Previous Year by Month.
   1. This report provides number of calls by entered year (and previous year) by Month; Calls are included if Emergency/Scheduled, specific Priority (or All) and/or Incident Class.
2. A new Patient Care Report for Analysis Reports was created for: Demand Analysis by Day of Month.
   1. This report provides number of calls for each Month, by Date (1-31), Calls are included if Emergency/Scheduled, specific Priority (or All) and/or Incident Class.
3. A new Patient Care Report for Analysis Reports was created for: Demand Analysis by Day of Month.
   1. This report provides number of calls by Hour, for each Day of the Week,Calls are included if Emergency/Scheduled, specific Priority (or All) and/or Incident Class.
4. The following fields have been added to the Vehicle Information Section under General Setup:
   1. License Plate #
   2. License Plate State
   3. License Plate Expiration Date
5. The following fields were added to Personnel under General Setup:
   1. Personnel Information
      1. Social Security Number
   2. Additional Information
      1. Driver License Number
      2. License State
      3. License Expiration Date
   3. Items Section
      1. Make
      2. Model #
      3. Serial #
      4. ID #
      5. Condition Type
   4. Other Certifications
      1. Type
      2. Class
      3. Certification Number
      4. Completed Date
      5. Expires Date
6. The Announcements feature has been updated to give the user the ability to require that the message be Acknowledged.  It will also give a date/time stamp of when it was completed and the ability to print the list of Acknowledgments from the Announcements setup screen.
7. A Change Password feature has been added to the Username Iconon the Navigation bar.
8. A Dispatch Module report was created for the Crew Daily Schedule. To help to assist the crew’s daily schedules that do not have remote devices in the field, we have added this feature.
9. The Require QA Before State Export option was added the QA Options on the PCR Configuration Switches.

Updates

1. The ePCR Faxed Patient Care Log was updated with the additional criteria options:
   1. Service Date Start
   2. Service Date End
   3. Fax Date Start
   4. Fax Date End
2. The ePCR Review Workflow Setup was updated with the additional fields:
   1. Arrest
   2. Initial Patient Acuity
3. Added “Change Type of Facility To” field in the General Setup, Facilities Setup, Facility Information Section.
4. The Patient History Current Medications List has been updated to use the NEMSIS suggested list unless otherwise specified by the state.
   1. Also, have added the following requested medications to Current Medications
      1. Levothyroxine Sodium Anhydrous 1372638
      2. Levothyroxine Sodium 40144
      3. Gabapentin - 25480
      4. Metformin - 6809
5. The Patient History Medical Conditions or Previous Surgeries List has been updated to use the NEMSIS suggested listed unless otherwise specified by the state.
6. AIM Online will prompt the user to change their password upon their initial login once their login information is created or the forgot password process is started.
7. The following CT codes were added to the Chemical Tier for Patient History Environmental/Food Allergies:
   1. Codeine (Concept ID 85990009)
   2. Nitroglycerin (Concept ID 71759000)
8. A field for Incident Class has been added to the ePCR General Page, Dispatch Information Section.
9. A Profile Type option was added as a search criteria for the following Reports:
   1. ePCR Incident Type by Time of Dispatch
   2. Dispatch Incident Class
10. The ePCR Status Report for Non-Billable – No Patient Options was renamed No Patient Account.  It was also updated to only list runs that were either entered with the “No Patient” button or do not have an account associated with the run.
11. The Add Value Support Request Feature has been updated to break out the request into the following Item Types:
    1. City
    2. Medical/Surgical History
    3. Env/Food Allergy
    4. Current Medication
    5. Medication Allergy
    6. Medication Given
12. A search option was added to the Patient History, Medication Allergies section.
13. The Personnel Section Certification Levels was renamed Practice Certification Levels.
14. Odometer Readings will now receive an error message if a number is entered in an invalid order.
15. Additional requested values were added to the Medical Conditions or Previous Surgeries section.
16. The Vehicle Dispatch Location filter has been added to most Dispatch Reports.
17. The Vehicle Dispatch Location filter has been added to most ePCR Reports.

Fixes

1. The Auto-Fax button option was removed from Remote Link.   This Auto-Fax feature will work with remote link when the PCR is transferred to the Command (in which case the fax will be sent from command automatically if the configuration is setup to do so for the Agency).
2. The Glasgow Score Total and Revised Trauma Scores were corrected to not calculate or populate data when a Pertinent Negative is used.
3. The ePCR Hard Copy has been fixed to keep Social Security Numbers that start with a zero as entered, without dropping the zero off.
4. The ePCR field Configuration default for Patient Address/Country was updated to carry that information on both a New Patient records as well as to carry over from a current account.
5. The Dispatch Demand Analysis by Day of the Week Report has been updated to return results for Service Date based on the following time increments:

• Use the Notified by Dispatch field if completed.
• Use the Enroute time field if the Notified by Dispatch field is not completed.

Remote Link has been updated to sync with Command for Configuration Switches on the “Disable and Hide No Patient Button”.

Release: 3.0.13                                                             Date:  3/5/2018

New Features

1. A Quick Button Menu side bar and Back button was added to the ePCR for the following sections:
   1. Times
   2. Mileages
   3. Exams
   4. Vitals
   5. Procedures
   6. Medications
2. A Keypad was added to the Mileage and Times sections.

Updates

1. The ePCR Hardcopy was updated to now show the Medication Dosage and Units under the Treatments Section.
2. The ePCR fields Estimated Body Weight and Length of Based Tape Measure have been moved from the Exam Tab to the Situation Tab under the Assessments page.
3. The ePCR field Symptom Resolved has been moved from the Exam Tab to the Cardiac Tab under the Assessments page.
4. The ePCR Assessments section has been updated with a new user interface to make it more user friendly.  Some additional updates for this section include:
   1. ‘All Normal’ button
      1. When this button is selected it will automatically check mark and save all exam areas as pre-defined “Normal”.
   2. ‘Normal’ button
      1. This button is located next to each exam area.  When clicked this button will automatically check mark this exam areas Assessed option for pre-defined “Normal” fields.

Fixes

1. The ePCR Disable/Hide No Patient button was fixed to now save the option that was selected.
2. The Pennsylvania Field Configuration for Respiratory Effort was updated to Emergency and Refusal profiles to Off Configurable, not required.
3. Added the option for ePCR Field Configuration for Environmental Food Allergies to Default First Item = No Known Allergies.

Release: 3.0.12                                                           Date:  2/12/2018

New Features

1. An Extended Search option was added to the Medication Fields.  If the needed medication is not available there is now an option to send a request directly to AIM Support to add a medication to the list.
2. The ePCR now has an Addendum section below the Narrative. This section will show once a PCR has been finished. The addendum section allows for any updated information to be added to the narrative.  This information will print on the Hard Copy as well as be sent to the state.
3. An “Add Value Support Request” option was added to the ePCR module.  This allows the user to send a request to AIM Support to add additional options to the following list:
   1. City
   2. Medical/Surgical History
   3. Env/Food Allergy
   4. Medication

Updates

1. The Dispatch Hard Copy format has been updated to better organize the information provided.
2. The ePCR Hard Copy format has been updated to better organize the information provided.
3. The ePCR Hard Copy Signature section has been updated. Previously if a signature was added with no Reason value it would not appear on the Hardcopy. This update will now include signature with no reason value on the Hard Copy.
4. Three additional fields were added to the General Setup for Personnel.
   1. Additional ID
   2. Emergency Contact Name/Number
   3. Issued Items
5. The description for the ePCR Configuration Switch, Enable Quality Assurance To Finish was updated toRequire QA Review of Corrections before QA Complete. This description clarifies the function of this option.
6. The Site Code filter was added to the ePCR Trip Statistics Log report.
7. A default value option was added for the Primary Method of Payment field in Patient Care Field Configuration Setup.
8. The ability to disable the Assessments A/NP select all check has been added to the Patient Care, Configuration Switches Setup.
9. The ability to Disable and Hide No Patient Button has been added to the Patient Care, Configuration Switches Setup.
10. A default value option was added for the Cardiac Arrest field in field configuration with the following options:
    1. No
    2. Yes, After EMS Arrival
    3. Yes, Prior to EMS Arrival
11. A field has been added in Shift Assignments for Crew Call Sign.
12. Two options were added to the Medical/Surgical History Field list.
    1. Hypertension
    2. Atrial Fibrillation

Fixes

1. Georgia ePCR customers experienced errors when finishing remote link trips.
   1. This has been resolved
2. The ePCR Vitals field for temperature in Fahrenheit was adding a .01 to even numbers.
   1. This has been corrected.
3. The program has been updated with the most recent schematron provided by Georgia resolve blood pressure validation errors.

Release: 3.0.11                                                                    01/24/2018

Updates

1. The ePCR Hardcopy format has been updated to better organize the information provided.
   1. As part of this update a Signature Agreement setup option was added to allow users to determine what signature agreements will be included in the hardcopy.
2. An Incident City filter has been added to the Dispatch Demand Analysis Reports (Demand Analysis Current and Previous Year by Month, Demand Analysis by Day of Month, and Demand Analysis by Day of Week).

Fixes

1. The Assessment\Exam screen was not displaying correctly.
   1. This was fixed and the program was updated 01/18/2018.
2. The Save button in Facility setup was not working correctly for Dispatch and ePCR users trying to save Facility setup information.
   1. This has been fixed. The Facility setup Save function is now working as expected.
3. When the patient Date of Birth was the same as the Date of Service on a PCR the Age and Age Unit fields were not holding data entered.
   1. This has been fixed.
   2. The Date of Birth calculation will automatically calculate the Age and Age Unit fields for years, months and days old. If a patient is younger that one day the Age and Age Unit values will need to be manually entered by the user.

Release 3.0.10                                                                     01/15/2018

Updates

1. Dispatch users requested the Taken To> Type of Destination field auto-populate based on the Taken To location entered in a dispatch record.
   1. The Type of Destination field has been added to the Facilities setup. When this setup field is entered the Type of Destination field value is auto-populated in the Taken To section.
2. A Posted to Command status has been added to the Remote Link ePCR's (Above the Finish Button) showing users the status of a PCR on a remote device.
   1. Posted to Command- The PCR has been moved to the command in an incomplete status. This PCR will need to be finished on the command.
   2. Posted to Command Finished- The PCR has been finished and moved to the command. 

Fixes

1. Incorrect times were populating for certain fields on iPads.
   1. This issue has been resolved; all Date and Time fields are populating correctly for all devices.
2. The User Maintenance Facilities field was not autocompleting.
   1. This has been resolved; the Facilities field is now autocompleting as expected.
3. The ePCR Audit Log was not sorting correctly. This also caused the Last Updater field to display incorrectly.
   1. The audit order has been updated. The Audit Log now appears in order. The Last Updater field is now displaying the most recent information.
4. When a PCR was created in Remote Link without an internet connection the Created By field did not sync to the command.
   1. The Created by Field is now syncing to the command for Remote Link Trips created without an internet connection.
5. The Dispatch and ePCR password reset was not accepting new passwords.
   1. This has fixed. Users are now able to reset their password when prompted.
6. When entering the Mileage Rate code on the ePCR Billing Charges tab. The cost amount was appearing the same as the unit price causing incorrect data to post to the Billing Module. 
   1. When entering mileage totals or selecting a mileage billable item, the mileage cost will now auto calculate (Price*Miles).

Release 3.0.9                                                                       01/03/2018

Updates

1. The Dispatch/ ePCR login password rules have been updated.
   1. AIM Online Password Rules
      1. A password must be at least 8 alphanumeric characters in length.
      2. A password must consist of an alpha character (upper- or lowercase) in combination with at least one of the following characters: Numeric, Symbol or Space (A space cannot be used as the first or last character).
      3. A password must not contain any part of a user’s first or last name.
      4. A password must not be one of a user’s previous two passwords.
      5. Valid password symbols that can be used: o ‘~!@#$%^&*()_+-={}|[]\:”;<>?,./
2. The ePCR Signature section has been updated. When Patient is entered as the Type the patients first and last name will now pull into the signature name fields.

Fixes

1. When a user runs the Transport Locations report with a Category filter the report returned was blank.
   1. This report has been fixed.
2. Some AIM reports (Transport Locations and Calls by Date of Service) listed the crew members by First Name, Last Name instead of Last Name, First Name.
   1. This has been fixed. These reports now display by Last Name, First Name.
3. Wilkes-Barre (zip code 18711) was missing from the address City fields for PA users.
   1. Wilkes-Barre has been added.
4. South Carolina ePCR users were receiving a validation error related to eExam.20 on many of their PCRs, forcing users to reselect the Not Value for the EMD preformed field on the Dispatch Tab.  
   1. The field configuration was updated to resolve this issue.
5. If a Dispatch record was finished without a patient account assigned, then the record (bill) was assigned a new account number when the record (bill) was posted to the billing module. 
   1. This has been fixed.
6. The Dispatch Scheduled Calls section autocomplete stopped working for the Picked Up and Taken To location fields.  
   1. This has been fixed; autocomplete is now working in these fields.
7. The Agency Name, Agency Number, and Agency Unique State ID fields were not visible to users.
   1. These fields are now available to users.
8. ePCR users were able to create a new Profile without selecting an existing Profile to copy. Once created the new Profile had a blank field configuration.
   1. This has been updated; the program will now require users to select an existing Profile to copy when creating a new Profile.

Release 3.0.8                                                                        12/11/2017

Updates

1. The Pennsylvania ePCR schematron was updated to reflect changes provided by the state.
2. Scheduled call times were appearing in a 12-hour format in the Dispatch Call Queue.
   1. The time format in the Dispatch Call Queue has been updated to a 24-hour time format.
3. The ePCR Signature Record display was updated to include the Type and Reasons fields so users/billers can quickly identify what signatures were captured. 
4. A Township field has been added to the Picked Up and Taken To fields in Dispatch and ePCR.
5. The Complaint field has been moved from the Response Tab to the Incident Tab in the Dispatch Module.
6. The Primary Symptom, Mental Status, and Initial Patient Acuity fields have been added to the ePCR Narrative Template Options.
7. A please wait screen has been added to the From Dispatch Call Queue in the ePCR to prevent duplicate trips from being created.

Release 3.0.7                                                                        11/30/2017

New Features

1. Orphaned Accounts is a utility in General Setup which lists all orphaned accounts. Users with access to this feature can remove these accounts from the module.
   1. Orphaned accounts criteria;
      1. Account numbers in a format with three alphas, a dash and 6 alpha-numeric.
      2. Account member ID is not part of any existing dispatch report or patient care report.

Updates

1. Pennsylvania users attempting to submit their ePCR demographic file to the state were receiving an error message.
   1. Issues involving the PA demographics submission have been resolved.
   2. Pennsylvania has a file size limitation of 5MB for demographic and ePCR files.
2. The Pennsylvania: ePCR schematron was updated to reflect changes provided by the state.
3. The Louisiana: ePCR schematron was updated to reflect changes provided by the state.
4. In Remote Link setup the "Force Incomplete Trips to Post to Command" option allows for a trip to sync after 1 day but no sooner.
   1. This option has been updated to allow a zero to be entered, sending incomplete trips the same day.
5. An Audit report has been added to the Dispatch Module.
   1. This report shows the Patient Number, Patient Name, Service Date, Audit Date, User and Audit Type. Users are prompted for a Start and End Date along with filters for User and Audit Type.
6. Release notes have been added to the AIM program so all user can view the most recent release information. An "!" Icon has been added to the Top Menu Bar to alert users in Dispatch and ePCR modules when release notes are added or updated.
7. The Demand Analysis by Weekday report in the dispatch module has been renamed Demand Analysis by Day of Week. An "Exclude Canceled Calls" option has also been added to this report.
8. The agency state submission Username and Password fields in Agency Setup were made visible to agencies who submit data under agency specific credentials. This will allow agencies to maintain their account themselves and assist with password updates.

Fixes

1. When a user updated the profile type on the Other tab the update would not save.

• A check was added for default first item. This will resolve the issue.

 

1. When a PCR was validated users were not able to return to the screen they were on at the time of validation without first moving to another screen.

• The navigation highlight was cleared to allow users to return to the previous screen after validation.

 

1. When creating multiple emergency calls in dispatch the user must deselect emergency and then re-select it to create an emergency call. 

• The Dispatch Portal was updated to allow the Emergency Profile to be selected for multiple consecutive calls.

 

1. The Dispatch Last Updater field was not updating when changes were made to a report.

• This was updated to pull the correct audit record.

Release 3.0.6                                                                        11/07/2017

Updates

1. Illinois updated their data consistency rules.
   1. The AIM ePCR program Schematron was updated to include these data consistency rule changes.
2. A new report "Calls by Date of Service" was added to the Dispatch Module.
   1. This report lists all new dispatch calls by date of service.

Release 3.0.5                                                                       10/09/2017

New Features

1. File Attachments can now be added to Dispatch Scheduled Calls.
2. A Duplicate Call Alert has been added to the Dispatch Call Queue. When two active records have the same Patient First and Last name or same Pick-Up Location an Icon () appears on the Dispatch Call Queue to alert the Dispatcher of the possible duplicate.
3. A new online help program has been implemented in the AIM System.  A help icon has been added to each page to direct users to the help topic they need.

Updates

1. A total number of trips field has been added at the bottom of the following ePCR Reports: Not Posted to Billing, Not Sent to State, Needs Verified, Unit Statistics, QA Report and Trips Statistics Log.
2. The ePCR Auto Fax feature has been updated to send faxes through HTTPS instead of HTTP for improved security.

Fixes

1. The Illinois Service Area Counties setup is missing La Salle and St. Clair Counties.
   1. These two counties have been added to the Service Area Counties setup.
2. The Dispatch Unit Details Report is not displaying all Units on the parameters page.
   1. This has been resolved. The Unit Details Report parameters page now displays all units.
3. Dispatch and ePCR reports with the Sort By Service Date option are sorting incorrectly.
   1. The reports have been corrected and are now sorting by service date when selected.

Release 3.0.3.2                                                                    09/12/2017

New Features

1. An option was added in the Dispatch Setup Configuration Switches that allows the Dispatch Call Queue Auto Refresh to be disabled. When this option is used, Users are required to manually refresh the Dispatch Call Queue to view updated information.
2. The Pickup Date/ Time field now appear in the Dispatch Call Queue next to the "S"

Fixes

1. When the Dispatch Portal Schedule Alert section is filtered by date range and a call is scheduled, the filter returns to the current date range instead of maintaining the filtered date range they entered.
   1. This was updated in the program. Now, when the Dispatch Portal Schedule Alert section is filtered by date range and a call is scheduled, the filter remains on the entered date range.
2. When a call is scheduled from the schedule alerts, the Pickup field's call time value is one hour ahead of the Pickup time that was entered in the Dispatch's schedule alert.
   1. The Pickup field call time now matches the scheduled pickup time.
3. On the Dispatch Portal, Schedule Alerts section. The user adjusts the Schedule Alerts DOS range to a future date. When the user schedules the call from this future DOS list, the DOS value is entered incorrectly.  Instead of using the Pickup date of the scheduled call, it populates the current date as the DOS.
   1. The Schedule Alerts are now entering the correct DOS.

Release 3.0.3                                                                        08/11/2017

Updates

1. The Vehicle Call Sign has been added to the Hard copy form in the ePCR Module to assist with unit identification.
2. Two fields were added to the Hard copy Short form in the Dispatch Module; the Complaint field was added to the Patient Information section and the Primary Method of Payment field was added to the Insurance section.

Release 3.0.2                                                                        6/26/2017

New Features

1. Remote Link is now available.
   1. Remote Link is an optional feature, streamlining communication between remote units and AIM Online. This allows users to enter PCR data with or without an internet connection. Remote Link also provides users with access to account information, configurations and trips between remote units and the AIM Online system while in the field. Contact your sales representative for availability.

Updates

1. The Auto Fax Feature now has a configuration (which must be turned on by Support). This will prevent accidental use and charges associated with the Auto Fax Feature.
2. The user interface has been updated to clarify title discrepancies on Screens, Sections, and Tabs.

Fixes

1. ePCR Trip Statistic Log was sorting by profile type rather than date of service. All sorting issues have been corrected. Additional Sort By Options were also added to this report, including PCR Number, Patient Name, Unit, and Profile.
2. The Initial Responder Arrival Time Field now carries the time correctly (instead of four hours ahead).
3. Awaiting Schedule Calls Report in Dispatch has gained a (previously missing) report description.

Release 3.0.1                                                                       05/08/2017

New Features

1. Dispatch profiles: These are templates for the field configurations of the Dispatch Module, and can be related to the Incident type. This functionality allows configurations to be based on what the company needs.
2. Dispatch field configurations: These are organized by profile and allow for customization of data entry.
3. Facility User Queue: Provides facilities (such as hospitals) access to trips specific to their assigned facilities.
4. Auto Fax: The Auto-Fax function enables users to automatically fax\email a PCR hard copy to the Taken to facility after finishing a trip. There is an additional cost that will be incurred per sheet for this feature. Contact sales for more information on costs.

Updates

1. Batch Export Options
   1. The Sent to State Report now includes a Batch Export option. Batch Exported trips are noted in the reason column by the label "Batch Exported".
   2. The Not Sent to State report now includes a Batch Export option. Batch Exported trips are listed with an * at the end of the row.
   3. A new status titled “Batch Exported” has been added to the program.
   4. The Batch Export Screen was updated to include an “Include Batch Exported” check box, which adds previously exported trips to the list.
   5. A Date Range options has been added to list trips within a date range (Uses Service Date). The column "Exported On" has been added to the batch exports search results section. When a trip has been previously exported, the last export date is displayed in this column.
2. The Audits Report with in the ePCR has been renamed Audit Log.
3. A new report Audit Report by Patient Care Number has been added to the Misc. Reports in the ePCR Module. This is an exact Patient Care Number search that will show Patient Care Number, the user that made the change, the field that was changed, the original value for that field, the new value for that field and the date the change was made.
4. Awaiting Scheduled Calls Report added to the Dispatch module. This report lists calls that are waiting to be scheduled for the date range provided.
5. The Call Queue in the Dispatch module has been renamed Dispatch Call Queue.
6. The Patient Care Module advanced search link and page have been renamed Patient Care Advanced Search.
7. The Patient Care Module Work Queue has been renamed Patient Care Work Queue.
8. The Patient Care Module Facility Work Queue link has been renamed Patient Care Facility Work Queue.
9. New report in dispatch call reports sections, Patient Care Number Change Audit Log.

Fixes

1. Carry last boxes-The carry last boxes were not available in ePCR field configuration.
   1. The carry last boxes are now available in ePCR field configuration.
2. The Sent to State Report failed to generate with a 1-year date range
   1. The Sent to State Report now generates as expected.
3. The "T" time button is using the Notified by Dispatch time, causing warning messages during validation.
   1. The "T" button now uses the At Patient time for Assessments Date and Vitals Date to prevent warning messages.
4. The Dispatch Sync to patient care number was not syncing correctly.
   1. This has been resolved. Incident number and Response number are now syncing with the Patient Care Number when setup to do so.
5. Medical Conditions, Previous Surgeries and Length Based Tape Measure are not carrying when set to.
   1. Medical Conditions, Previous Surgeries and Length Based Tape Measure are now carrying when setup to.
6. The Sent to State Report reason column is printing on its own page.
   1. This report is now on one page in portrait mode.